Description
Location: Tanzania
Reports to: Field Operations Manager
Role Type: Field Operations | Device Recovery & Customer Engagement
Help Protect One of Tanzania's Fastest Growing Fintech
Businesses
Mogo Tanzania is launching a high-growth smartphone financing business. As a Field Collections
Officer, you will recover financed devices from customers who have defaulted on their loan
agreements while representing the Mogo brand professionally.
Why This Role Is Exciting
• Join the founding team of a rapidly growing fintech business
• Work independently in the field with significant responsibility
• Receive training and career development opportunities
• Competitive salary with performance-based incentives
• Clear career progression into Team Lead and Field Operations management
Your Mission
• Recover financed devices in accordance with company policies
• Represent the Mogo brand professionally during customer interactions
• Protect company assets through accurate documentation and secure transportation of
recovered devices
• Maintain accurate case records and update company systems
• Collaborate with Debt Collection, Logistics, Customer Care and Operations teams
Key Performance Indicators
• Recovery Rate
• Successful Recoveries
• Recovery Success per Visit
• Cost per Recovery
• Documentation Accuracy
• Customer Complaint Rate
• Productivity Targets