Description
We are looking for a Project Manager to join our product team and own the day-to-day product operations in Tanzania. You will be the on-the-ground point of contact for our Customer App and Sales App in the Tanzanian market - coordinating feature rollouts, running testing, talking to customers, and driving ad-hoc product projects end to end. This role sits within the product team and works closely with the Product Owner based in Kenya.
Customer App - Tanzania
- Own the Customer App in the Tanzanian market - act as the main point of contact between the product team and local stakeholders
- Coordinate and manage the rollout of new features in Tanzania, including planning, communication, and post-launch monitoring
- Organise and run testing cycles for new releases - gather structured feedback from internal testers and real users before each rollout
- Conduct customer interviews to understand how customers use the app, what is working, and what needs to be improved
- Translate local market needs and customer insights into clear requirements for the product team
- Track key app metrics in Tanzania and flag issues or opportunities to the Product Owner
Sales App - Tanzania
- Own the Sales App in the Tanzanian market - be the primary link between field agents, sales management, and the product team
- Coordinate the rollout of new Sales App features with the local sales team, including training and adoption tracking
- Run structured testing with sales agents before new versions go live, documenting issues and ensuring they are resolved
- Conduct regular interviews and feedback sessions with field agents to surface usability problems and unmet needs
- Monitor how the Sales App is being used in the field and identify where agents are struggling or working around the tool
- Ensure that Tanzania-specific process requirements are properly captured and fed into the product backlog
Ad-hoc Product Projects
- Lead or support ad-hoc product projects relevant to the Tanzanian market, such as integrations with local payment providers, risk or ID verification partners, or telecom operators
- Manage project delivery end to end - define scope, coordinate stakeholders, track progress, and ensure timely completion
- Work with external vendors and internal IT teams to align on requirements, timelines, and acceptance criteria
- Document project outcomes and hand over operational processes to the relevant teams once a project goes live
- Identify and escalate risks or blockers early, and keep the Product Owner informed of progress throughout