Debt Collection - Soft Collection Officer

Mogo Credit Limited (hereafter referred to as Mogo) is a microfinance firm licensed in Tanzania by the Bank of Tanzania (BOT) as a Boda Boda and Tuk-Tuk (Bajaji) Credit Provider.

Our journey begins with Eleving Group, an international fintech company founded in 2012. We are much more than a financial institution; we are an engine for upward social mobility. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You'll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Ready to help us write this new chapter in Tanzania?

Job Purpose

To reduce early‑stage delinquency by conducting proactive, customer‑friendly follow‑ups on overdue accounts (1–30 days past due). The role focuses on reminding customers of their repayment obligations, resolving payment challenges, and maintaining high levels of customer satisfaction while protecting the company’s loan portfolio.

A. Soft Collection Activities

·      Conduct daily outbound calls reminders to customers with overdue accounts (1–27 DPD).

·      Provide friendly repayment reminders and inform customers about outstanding amounts, due dates, and available payment channels.

·      Negotiate realistic payment commitments based on customer affordability and repayment history.

·      Escalate non‑responsive or uncooperative customers to field collection or hard collection teams as per SOP.

B. Customer Service & Support

·      Maintain positive, professional, and respectful communication with clients at all times.

·      Identify the reason for missed payments and provide assistance (payment options, channels, or rescheduling procedures).

·      Educate customers about consequences of continued non‑payment (penalties, repossession, negative credit listing).

C. Portfolio Management & Reporting

·      Update all customer interactions and promises-to-pay (PTPs) accurately in the collection system.

·      Track broken PTPs and follow up accordingly.

·      Meet daily/weekly targets on number of calls, contact rate, PTP rate, and recovery amount.

·      Report suspicious cases or potential fraud to the supervisor.

• Diploma or Degree in Finance, Banking, Business Administration, or related field.
• Experience in call center or credit collections is an added advantage.
• Experience in financial services or asset financing (Boda Boda, Tuk Tuk, electronics) is preferred.

Skills

• Strong communication and negotiation skills.
• Customer-friendly approach.
• Basic understanding of loan terms and repayment processes.
• Ability to work under pressure and meet daily targets. Computer literacy (CRM/collection system, MS Excel, etc.).

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.