Description
Location: Dar es Salaam, Tanzania
Company: Bluerock Mobility Trading Limited
Operational Leadership
- Lead the daily operations of the device financing business, ensuring smooth and efficient processes from customer onboarding to device delivery and repayment.
- Oversee the full lifecycle of device financing products, including application processing, credit assessment support, device allocation, activation, and recovery.
- Drive operational excellence, process improvement, and continuous efficiency gains across all operational units.
Systems & Tools Management
- Ensure proficient and consistent use of core systems including ERP, Webitel (call centre system), Redash dashboards, and other recovery/operational tools.
- Monitor system performance, data accuracy, and report integrity. Ensure all critical dashboards and reports are refreshed and actively used for decision-making.
- Train, coach, and hold the team accountable for proper system usage.
Recovery & Portfolio Management
- Lead the recovery function, ensuring effective restructuring processes, case management, and portfolio performance.
- Set recovery targets, monitor collection rates, and implement strategies to reduce delinquency and improve recovery outcomes.
- Ensure the team fully understands and correctly applies recovery tools and restructuring procedures on the ERP.
Team Leadership & People Management
- Lead, mentor, and develop the operations team (including supervisors, agents, and specialists).
- Set clear performance standards, conduct regular performance reviews, and address underperformance promptly.
- Foster a high-performance, accountable, and collaborative culture.
Communication & Stakeholder Management
- Maintain clear, professional, and effective communication (written and verbal) with local management, hub teams, and Group HQ in Europe.
- Prepare and present operational reports, performance analysis, and recommendations to senior management.
- Act as the key operational link between local operations and regional/Group stakeholders.
Data-Driven Decision Making
- Use Redash and other analytical tools to monitor KPIs, identify trends, flag issues, and drive corrective actions.
- Ensure data integrity and that all operational decisions are supported by accurate, up-to-date information.
Compliance, Risk & Process Governance
- Ensure all operational processes comply with company policies, internal controls, and relevant regulations.
- Identify operational risks and implement mitigating controls.
- Continuously review and improve standard operating procedures (SOPs).