Dept Collection Agent - Inbound

Description

Handle inbound customer calls regarding overdue accounts and payment obligations.
Engage customers professionally to understand their financial circumstances and identify suitable repayment solutions.
Negotiate and establish payment arrangements that maximize debt recovery while maintaining positive customer relationships.
Achieve individual and team collection targets, productivity metrics, and quality standards.
Maintain accurate and up-to-date customer records, notes, and payment commitments within company systems.
Resolve customer inquiries, disputes, and account-related concerns in a timely and professional manner.
Ensure full compliance with company policies, legal requirements, and industry regulations governing debt collection activities.
Monitor payment commitments and perform appropriate follow-up actions to ensure adherence to agreed repayment plans.
Collaborate with internal stakeholders to support operational efficiency and continuous process improvement.
Contribute to a high-performance team environment by demonstrating accountability, professionalism, and customer-centric behavior.

Ability to work effectively under pressure in a target-driven environment.
High level of integrity, accountability, and professionalism.
Ability to manage difficult conversations and resolve customer disputes professionally.
Strong attention to detail and problem-solving skills.
Customer-focused approach with the ability to handle difficult conversations professionally.
Proficiency in Microsoft Office applications ERP ,WEBITEL and customer management systems.

Diploma or Bachelor's Degree in Business Administration, Finance, Economics, Marketing, or a related field.
Ability to work independently and collaboratively within a team environment
Demonstrated ability to manage high volumes of customer interactions while maintaining quality and compliance standards.
Proven ability to meet performance and collection targets is an added advantage.
Minimum of 1 year experience in Debt Collection, Customer Service, Contact Center Operations, Financial Services, or Credit Management an added advantage.