Description
- Answer theft and emergency calls from clients promptly.
- Confirm incident details and assess the situation.
- Give clients clear instructions and support throughout the incident.
- Track the vehicle using the GPS system and share its location with the FCO and recovery team.
- Coordinate with FCOs, the recovery team and other relevant departments. Escalate serious cases in accordance with company procedures.
- Follow up on every active case until the vehicle is recovered or the case is formally closed.
- Keep clients informed about the progress of their cases.
- Accurately record all actions, calls and outcomes in the relevant system