Customer Care Agent (Branch)

• Ensure effective organization and execution of assigned tasks.
• Maintain a thorough understanding of the company’s operations and branch
• structure.
• Comply with all ethical standards, policies, and professional norms.
• Safeguard the confidentiality of company and client information at all times.
• Take full responsibility for the accuracy, timeliness, and completeness of all assigned duties
• Support clients visiting the branch by addressing inquiries and complaints in a professional and timely manner.
• Logging complaints in power apps.
• Process account amendments as required.
• Update client records and information in ERP.
• Providing final balance upon request.
• Follow up customer calls where necessary.
• Maintain a feedback loop with other departments by sharing recurring issues

and customer insights.

• Assist in the preparation of reports.
• Research, identify, and resolve customer inquiries/complaints using available tools and resources.
• Escalate unresolved issues through Power App or route calls to the appropriate resources.
• Any other duties assigned.

• Proven background in customer care or client-facing roles.
• Fast and efficient in handling customer needs.
• Proficient computer skills.
• Ability to quickly learn and adapt to changes in processes and systems.
• Strong customer experience and relationship management skills.
• Excellent phone and email etiquette.