IT Support Officer

Mogo Credit Limited (hereafter referred to as Mogo) is a microfinance firm licensed in Tanzania by the Bank of Tanzania (BOT) as a Boda Boda and Tuk-Tuk (Bajaji) Credit Provider.

Ready to help us write this new chapter in Tanzania?

1. Help Desk Support

• Respond to and resolve user support tickets via phone, email, or ticketing systems
• Troubleshoot hardware and software issues (PCs, laptops, mobile devices, printers)
• Provide basic user guidance and technical training as needed

2. System & Network Support

• Assist with installation, configuration, monitoring, and maintenance of systems and networks
• Support peripherals and endpoint devices per office policy
• Perform routine system checks and escalate issues when necessary

3. Documentation & Inventory

• Create and update user guides, SOPs, and knowledge base articles
• Maintain accurate IT asset and inventory records for Mogo
• Document incidents, resolutions, and system changes

4. Task and Project Assistance

• Support IT team members on initiatives such as system upgrades, migrations, or cloud projects
• Perform assigned tasks related to planning, testing, and implementation

Key Responsibilities

• User Support: Provide helpdesk support via remote software, phone, email, or in-person for hardware (laptops, printers) and software issues.
• System Maintenance: Install, configure, and maintain computers, networks, servers, and peripherals.
• Network Management: Monitor network infrastructure (routers, firewalls) and manage user accounts, groups, and permissions.
• Security & Backups: Implement security measures, manage antivirus, and ensure data backup procedures are followed.
• Documentation: Create and maintain IT documentation, user guides, and knowledge bases.
• IT Administration: Assist IT Manager with asset management, IT policies, and vendor liaison.
• Training: Train employees on new software or equipment usage.

• A degree in IT, Computer Science, Computer Engineering or any related field.
• A technical knowledge of networking, Firewall, Hardware, Active directory and ERP, Cyber security and VMware
• A technical hand on in networking devices like Cisco Meraki, Mikrotik etc.
• Professional certification in IT such as CCNA, Microsoft, etc
• A curious mindset and a willingness to learn.
• Strong problem-solving skills and teamwork spirit.
• At least two years of experience in the position of IT officer
•  Ability to work with a multi-national context team.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.