Telesales Manager

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We'll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

The Telesales Manager (Value & Return) is responsible for leading the Value and Return Teams, driving portfolio growth through top-up loans, repeat financing, and reactivation of past clients. The role focuses on customer retention, upselling, repeat conversions, and maximizing customer lifetime value.

• Lead, supervise, and manage Telesales Agents handling active (Value) and past (Return) clients.
• Set and monitor daily, weekly, and monthly targets for top-ups, repeat loans, and reactivations.
• Track team performance against KPIs and provide structured coaching and feedback.
• Oversee the full sales cycle—from client engagement to successful loan disbursement.
• Develop and refine sales scripts tailored to upselling, cross-selling, and repeat financing.
• Design incentive schemes to motivate agents and drive repeat business growth.
• Prepare monthly performance and bonus reports based on target achievement.
• Analyze portfolio trends, repayment behavior, and customer data to identify sales opportunities.
• Train and mentor agents on retention strategies, objection handling, and relationship management.
• Participate in recruitment, onboarding, and performance evaluation of telesales agents.

• Bachelor’s degree in business management, Economics or a related field.
• Minimum of 4+ years’ experience in telesales management, preferably in financial services.
• Strong experience in B2C sales, customer retention, or portfolio growth strategies.
• Proven leadership, coaching, and performance management skills.
• Strong analytical ability to interpret portfolio data and identify upsell opportunities.
• Excellent communication skills in English and Swahili.
• Target-driven with strong organizational and decision-making skills.