NOC Manager

TooMuchWifi is a leading provider of fast, reliable and affordable internet connectivity to aspirational communities in South Africa.  We are a fast-growing company with a great culture which encapsulates our values - Accountability, Kindness, Integrity, Timeliness and Hardwork.  

We care deeply about our dedicated, hardworking team and the communities we serve.  

Our purpose, mission and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative and kind.  We have come a long way and have amazing stories to tell!  

Our ocean facing head office is located in Paarden Eiland, Cape Town with beautiful views of Table Mountain, Robben Island and sunsets.  Just one of the perks worth mentioning plus:

• 100% main member contribution for Health Insurance or Medical aid.  Medical aid benefits include gap cover and health saver
• Hello Doctor online GP consultations
• 100% main member contribution for Group Life cover which includes death (annual salary lump sum x number of years depending in role level), funeral, child education, critical illness, and income disability cover
• Free 24/7 Employee Assistance Program (EAP) for our staff and their family
• Between 15 and 21 days annual leave allocation depending on role grade
• Birthday leave
• Discounted TooMuchWifi internet packages
• Casual Fridays and fun staff events
• Sport clubs
• Staff transport services
• Staff loans (interest free)
• Wellness events
• Successful candidate referral bonus for staff

We seek dedicated individuals who are passionate about technology, customer service, and teamwork. We are looking for candidates who possess the following qualities and qualifications.

As the NOC Manager, you will play a critical role in ensuring the reliability, performance, and security of our wireless internet services.

• Manage NOC Operations: 
• Direct and manage the daily operations of the Network Operations Centre (NOC) to ensure the smooth functioning of our network infrastructure.
• Network Monitoring and Troubleshooting
• Implement and oversee network monitoring systems to proactively identify and resolve network issues, minimizing downtime and ensuring optimal performance.
• Incident Management
• Lead the response to network incidents, including outages, performance degradation, and security breaches. Coordinate with cross-functional teams to resolve issues promptly and effectively.
• Capacity Planning
• Monitor network capacity and traffic patterns to anticipate future growth and plan for network expansion accordingly.
• Performance Optimization
• Continuously evaluate network performance and identify opportunities for optimization and improvement. Implement changes and upgrades as necessary to enhance network reliability and efficiency.
• Security Management
• Implement and maintain robust security measures to protect the integrity and confidentiality of our network infrastructure and customer data.
• Documentation and Reporting
• Maintain comprehensive documentation of network configurations, processes, and procedures. Generate regular reports on network performance, uptime, and incidents for management review.
• Team Leadership and Development
• Provide leadership and guidance to NOC technicians and engineers. Foster a culture of collaboration, accountability, and continuous learning within the NOC team.

• Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree preferred.
• Proven experience (5+ years) in network operations, preferably in a wireless internet service provider environment.
• Strong technical expertise in networking protocols, equipment, and technologies, including but not limited to routers, switches, firewalls, and wireless technologies.
• Experience with network monitoring and management tools (e.g., Nagios, SolarWinds, Wireshark).
• Proficiency in incident management and troubleshooting techniques.
• Solid understanding of network security principles and best practices.
• Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams.
• Relevant certifications such as CCNP, CCIE, or equivalent certifications are highly desirable.
• In-depth knowledge of networking principles, protocols, and technologies, including TCP/IP, VLANs, routing protocols (e.g., OSPF, BGP), and subnetting.
• Proficiency in configuring, deploying, and managing network equipment such as routers, switches, firewalls, and access points. Familiarity with vendor-specific platforms (e.g., Cisco, Juniper, MikroTik) is highly desirable.
• Experience with network monitoring and management tools such as Nagios, SolarWinds, Wireshark, and SNMP-based monitoring solutions.
• Ability to effectively manage network incidents, including outage response, root cause analysis, and incident resolution. Experience with incident management frameworks such as ITIL is a plus.
• Solid understanding of network security principles, including access control, encryption, intrusion detection/prevention systems, and security best practices.
• Experience in capacity planning and network performance optimization, including the ability to analyze traffic patterns, forecast future demand, and plan for network expansion.
• Proficiency in maintaining accurate and comprehensive documentation of network configurations, processes, and procedures. Ability to generate regular reports on network performance, uptime, and incidents for management review.
• Strong leadership and communication skills, with the ability to effectively lead and motivate a team of NOC technicians and engineers. Excellent interpersonal skills and the ability to collaborate with cross-functional teams.
• Proven ability to troubleshoot and resolve complex network issues in a timely and efficient manner. Strong analytical and problem-solving skills are essential.
• Ability to adapt to changing technologies and methodologies in the telecommunications industry. Commitment to continuous learning and professional development to stay updated on the latest trends and best practices.
• Relevant certifications such as CCNP, CCIE, CompTIA Network+, or equivalent industry certifications are highly desirable and demonstrate a commitment to professional development and expertise in networking.