Senior Talent & Culture Manager

TooMuchWifi is a leading provider of fast, reliable and affordable internet connectivity to aspirational communities in South Africa. We are a fast-growing company with a great culture which encapsulates our values - Accountability, Kindness, Integrity, Timeliness and Hardwork.  

We care deeply about our dedicated, hardworking team and the communities we serve.  

Our purpose, mission and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative and kind. We have come a long way and have amazing stories to tell!  

Our ocean facing head office is located in Paarden Eiland, Cape Town with beautiful views of Table Mountain, Robben Island and sunsets. Just one of the perks worth mentioning plus:

• 100% main member contribution for Health Insurance or Medical aid. Medical aid benefits include gap cover and health saver
• Hello Doctor online GP consultations
• 100% main member contribution for Group Life cover which includes death (annual salary lump sum x number of years depending in role level), funeral, child education, critical illness, and income disability cover
• Free 24/7 Employee Assistance Program (EAP) for our staff and their family
• Between 15 and 21 days annual leave allocation depending on role grade
• Birthday leave
• Discounted TooMuchWifi internet packages
• Casual Fridays and fun staff events
• Sport clubs
• Staff loans (interest free)
• Cool company events
• Successful candidate referral bonus for staff

A dynamic and experienced Senior Talent and Culture Manager to lead and elevate our talent strategy and initiatives that drives our company culture. The ideal candidate will be passionate about setting employees up for success and bring a proven track record in sourcing top talent, designing impactful onboarding and training programs, and proactively addressing skills gaps.

Reporting directly to the VP of People & Organisation, this role is instrumental in building a high performing and skilled talent team to support all functions in the company, ensuring a seamless recruitment process, and fostering an environment that prioritises employee engagement, development, and growth.

Recruitment and Talent Acquisition

• Build, lead and manage a top-class talent acquisition team.
• Develop and lead an effective and inclusive recruitment process that attracts top talent across all functions and levels in the company, nationally.
• Develop and execute end-to-end recruitment strategies to attract top talent for various roles with the Company.
• Collaborate with hiring managers to identify workforce needs and create detailed job descriptions and hiring plans.
• Implement innovative sourcing methods, including social media, networking, and partnerships with academic institutions.
• Oversee the entire hiring process, from candidate sourcing and screening to final offer and onboarding. 
• Develop and lead internship programs.

Employer Branding and Culture 

• Drive employer branding initiatives to position the company as a top employer of choice.
• Develop and manage campaigns aligned with the CEO's vision supported by the executive team to promote company culture and values on relevant platforms.
• Ensure alignment between internal culture and external employer branding initiatives.
• Develop and communicate content for internal communications of relevance to employees, and to introduce new hires and promotions.

Onboarding and Probation Management

• Develop and manage an effective onboarding program to ensure new hires are fully integrated and productive at all job levels in the Company.
• Monitor and support employees during their 90-day probationary period, providing guidance and feedback to managers and new hires.
• Develop performance evaluation metrics and ensure clear communication of expectations during probation.

Learning and Development

• Create and implement L&D strategies to upskill employees and enhance organisational capabilities.
• Conduct training needs analyses and develop personalised development plans for employees at all levels.
• Develop e-learning and mentorship programs, including in-person training workshops and sessions.
• Source and organise suitable facilitators and coaches for ExCo and ManCo team development.
• Work closely with the Human Resources Management team to develop and implement plans to achieve skills development targets.

Strategic Talent Management

• Develop and monitor KPIs for recruitment, onboarding, and L&D initiatives to ensure alignment with the Company’s goals.
• Conduct regular reviews of talent management processes to improve efficiency and effectiveness.
• Stay informed about trends in talent management and incorporate best practices into the Company.

Culture and Engagement

• Play a key role in the development of the Company's culture and core values, fostering a high performing, kind, collaborating, healthy, psychologically safe working environment.
• Implement initiative to improve employee development, engagement, satisfaction, and retention.
• Serve as a trusted advisor to leadership and employees on culture and people related matters.

• Bachelor’s degree in human resources, Organisational Development, Business, or a related field.
• Relevant coaching qualification and experience will be an added advantage.
• Minimum of 5 years' experience in leading and managing a talent management department.
• 10+ years of experience in talent acquisition.
• Excellent organisation skills.
• Proven track record of designing and implementing successful talent strategies in dynamic environments.
• Strong understanding of recruitment tools, HR systems, and learning platforms.
• Excellent interpersonal and communication skills, with the ability to influence and build relationships across all levels.
• Data-driven mindset with experience in using metrics to measure talent initiatives.
• Creative problem-solving and project management skills.