CRM Manager

TonyBet is a fast-growing and ambitious player in the international online gambling and sports betting industry.

We aim to meet high standards in everything we do and are always looking for ways to improve. We believe that exceptional results can be achieved only in a dynamic and challenging working environment. That is why we take great care to provide our employees with the best possible working conditions for professional growth and career development.

TonyBet’s ambitious plans will be achieved both via organic growth and acquisition of entities-operators.

The role can be based in Malta, Riga, Tallinn, Gibraltar.

• Set up, test and schedule Email, SMS and Onsite campaigns;
• Create campaign offers and follow-up after campaign execution;
• Give creative and strategic input to the CRM management;
• Evaluate and optimize Life Cycle management;
• Produce content which appeals to our customers and inspires them to take an action;
• Sharing ideas within retention team for potential improvements and campaigns;
• Ensure that the Support team is always updated about upcoming campaigns and potential changes;
• Execute campaigns on ad-hoc basis to assist specific market management team requests;
• Assist with other CRM tasks where needed;

• Previous experience 1+ years of online gaming experience from the field of CRM.
• Experience working with Customer.io would be considered as an asset.
• Excellent knowledge of English language.
• Data-driven approach to work.
• Good communication skills, punctuality, and a high sense of responsibility for own job duties.
• Excellent computer skills (MS Office).

• Competitive salary;
• Friendly and supporting team;
• Dynamic and constantly developing environment to fully use your existing skills and knowledge and plenty of room for growth;
• Modern office.