IT Administrator

TooMuchWifi is a leading provider of fast, reliable and affordable internet connectivity to aspirational communities in South Africa.  We are a fast-growing company with a great culture which encapsulates our values - Accountability, Kindness, Integrity, Timeliness and Hardwork.  

We care deeply about our dedicated, hardworking team and the communities we serve.  

Our purpose, mission and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative and kind.  We have come a long way and have amazing stories to tell!  

Our ocean facing head office is located in Paarden Eiland, Cape Town with beautiful views of Table Mountain, Robben Island and sunsets.  Just one of the perks worth mentioning plus:

• 100% main member contribution for Health Insurance or Medical aid.  Medical aid benefits include gap cover and health saver
• Hello Doctor online GP consultations
• 100% main member contribution for Group Life cover which includes death (annual salary lump sum x number of years depending in role level), funeral, child education, critical illness, and income disability cover
• Free 24/7 Employee Assistance Program (EAP) for our staff and their family
• Between 15 and 21 days annual leave allocation depending on role grade
• Birthday leave
• Discounted TooMuchWifi internet packages
• Casual Fridays and fun staff events
• Sport clubs
• Staff transport services
• Staff loans (interest free)
• Wellness events
• Successful candidate referral bonus for staff

A proactive and tech-savvy IT Administrator to support the Company’s staff with all aspects of their technology needs.

The role reports to the Facilities Manager and involves troubleshooting hardware and software issues, managing office equipment, ensuring smooth connectivity, and providing timely assistance to staff to ensure productivity and minimal disruption.

• Oversee and manage daily IT admin requirements and act as the primary point of contact for IT support requests from staff, troubleshooting hardware, software, and connectivity issues.
• Provide hands-on support for desktops, laptops, printers, and other office equipment, ensuring minimal downtime for staff.
• Set up and configure new devices and accounts for staff, and assist with onboarding and onboarding procedures.
• Manage and maintain the IT infrastructure, including LAN/WAN, firewalls/security, VPN, Servers and other related systems.
• Conduct regular IT/system audits to identify potential vulnerabilities and implement appropriate security measures.
• Install, upgrade, and manage office software and ensure licences are up-to-date and compliant.
• Provide training and guidance to staff on using new or updated software.
• Ensure all telephonic, electronic and computer equipment is maintained in good working order.
• Manage and monitor office and system access controls as per the Company’s security policies and procedures.
• Educate staff on best practices for data protection and cybersecurity, and assist with periodic training.
• Manage repairs and maintenance of IT equipment where necessary using cost effective services.
• Perform regular checks on the Company’s CCTV systems and equipment.
• Monitor and keep track of all company owned office equipment, mobile and desktop devices.
• Propose device specifications needed, and manage and maintain good relationships with IT suppliers and service providers.
• Implement and maintain encryption software.
• Monitor support tickets submitted and attend to tickets within the Company’s turnaround times.
• Prepare regular reports on support activities, network performance, and any major technical issues encountered.
• Assist with IT support of new office locations nationally including remote desktop support.

• Diploma or bachelor’s degree in Information Technology, Computer Science, or related field.
• CompTIA A+, ITIL, or equivalent support certification.
• Minimum of 2 years experience in IT support, preferably in an office environment.
• Proficiency with desktop and laptop troubleshooting, familiarity with Windows and Mac OS, and experience with network connectivity and office software applications.
• Ability to resolve issues quickly and efficiently, with a keen attention to detail.
• Strong interpersonal skills, with a customer-service orientation and the ability to explain technical concepts in layman’s terms.