Payments Support Specialist

TonyBet is a fast-growing and ambitious player in the international online gambling and sports betting industry.

We aim to meet high standards in everything we do and are always looking for ways to improve. We believe that exceptional results can be achieved only in a dynamic and challenging working environment. That is why we take great care to provide our employees with the best possible working conditions for professional growth and career development.

TonyBet’s ambitious plans will be achieved both via organic growth and acquisition of entities-operators.

We are seeking a Payment Support Specialist to join our growing team. In this role, you will be responsible for managing and resolving customer cases related to payment transactions, ensuring a seamless and accurate flow of financial operations. This position requires strong analytical skills, attention to detail, and a customer-first mindset to maintain high service standards across our payment systems.

• Handle customer inquiries related to transaction processing, deposits, withdrawals, and payout issues, ensuring timely and precise resolution.
• Troubleshoot payment transaction errors and discrepancies by analyzing transaction flows and working toward effective solutions.
• Collaborate with external Payment Service Providers (PSPs) to investigate and resolve payment-related problems.
• Monitor the health and performance of payment processing systems, proactively identifying and escalating technical or operational issues.
• Liaise with internal departments such as Finance, Fraud, and Technical teams to investigate and resolve complex payment concerns.
• Analyze transaction data to detect trends, recurring issues, or areas for process optimization.
• Maintain up-to-date knowledge of payment technologies, processing standards, and industry best practices.
• Support the implementation of new tools or enhancements aimed at improving payment efficiency and customer satisfaction.
• Prepare regular reports on system performance, customer queries, and issue resolution metrics for internal review and decision-making.

• Proven experience in a payments, customer support, or finance-related role.
• Strong analytical and problem-solving skills, with attention to detail.
• Familiarity with payment processing systems, PSPs, and transaction flows.
• Excellent communication skills, both written and verbal.
• Ability to manage and prioritize multiple cases simultaneously in a fast-paced environment.
• Team-oriented with a proactive approach to collaboration and continuous improvement.
• Proficiency in using customer support tools, ticketing systems, and Excel/Google Sheets.
• English proficiency is mandatory.

• Gross salary up to 2500 EUR depending on experience and knowledge;
• Flexible shifts – 5/2 schedule from 15:00 – 00:00 (with options to swap shifts & adjust hours);
• Friendly and supporting team;
• Modern office, daily office snacks, fruits, free parking;
• Health insurance after probation period;
• Paid sports.