Payments Support Specialist

TonyBet is a fast-growing and ambitious player in the international online gambling and sports betting industry.

We aim to meet high standards in everything we do and are always looking for ways to improve. We believe that exceptional results can be achieved only in a dynamic and challenging working environment. That is why we take great care to provide our employees with the best possible working conditions for professional growth and career development.

TonyBet’s ambitious plans will be achieved both via organic growth and acquisition of entities-operators.

We’re looking for a Payments Support Specialist to join our team! If you're detail-oriented, eager to learn, and ready to work in a fast-paced environment, we want to hear from you.

• Handle customer cases related to transaction processing and payouts, ensuring timely and accurate resolutions.
• Identify and troubleshoot payment transaction issues, working to resolve errors and discrepancies.
• Collaborate with Payment Service Providers (PSPs) to address and resolve payment-related concerns.
• Monitor payment processing systems to ensure smooth operations and escalate issues when necessary.
• Assist customers with queries regarding deposits, withdrawals, and payment methods.
• Analyse payment data and transaction history to identify trends and areas for optimisation.
• Communicate with internal teams (finance, fraud, technical) to resolve complex payment issues.
• Stay up to date with the latest payment solutions and industry best practices.
• Support the implementation of improvements to enhance efficiency and customer experience.
• Generate reports on payment system performance and customer cases for management review.

• Strong problem-solving skills and attention to detail.
• Ability to work independently in a remote setting.
• Excellent communication skills for effective customer support.
• Experience in payments, fintech, or customer support is a plus, but not required – we’ll train you!

• Gross salary up to 2500 EUR depending on experience and knowledge;
• Flexible shifts – 5/2 schedule from 15:00 – 00:00 (with options to swap shifts & adjust hours);
• Friendly and supporting team;
• Modern office, daily office snacks, fruits, free parking;
• Health insurance after probation period;
• Paid sports.