Customer Support NL

TonyBet is a fast-growing and ambitious player in the international online gambling and sports betting industry.

We aim to meet high standards in everything we do and are always looking for ways to improve. We believe that exceptional results can be achieved only in a dynamic and challenging working environment. That is why we take great care to provide our employees with the best possible working conditions for professional growth and career development.

As a Customer Support Representative, you’ll be the first point of contact for our players. You will handle customer queries via live chat, email, and phone, assist with deposits, withdrawals, and the verification process. You will play a key role in ensuring our customers receive the best possible experience — even before any problems arise.

• Responding to customer inquiries via live chat, email, and phone.
• Assisting players with deposits, withdrawals, and the identity verification process.
• Providing friendly, timely, and effective support.
• Proactively identifying and addressing potential customer issues before they arise.
• Maintaining a high level of professionalism and accuracy in all interactions.
• Collaborating with colleagues to deliver exceptional service.
• Working in rotating shifts, including mornings, afternoons, evenings, and nights.

• Strong command of the Dutch language (spoken and written).
• Basic English communication skills.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Ability to remain calm and efficient under pressure.
• Problem-solving mindset and customer-first attitude.
• Prior experience in customer support (online preferred) is a plus.
• Experience in the iGaming industry is a plus.
• Availability to work full-time (24/7 rotating shifts).

• Competitive salary.
• Friendly and supporting team.
• Dynamic and constantly developing environment to fully use your existing skills and knowledge and plenty of room for growth.