RG Specialist

TonyBet is a fast-growing and ambitious player in the international online gambling and sports betting industry.

We aim to meet high standards in everything we do and are always looking for ways to improve. We believe that exceptional results can be achieved only in a dynamic and challenging working environment. That is why we take great care to provide our employees with the best possible working conditions for professional growth and career development.

TonyBet’s ambitious plans will be achieved both via organic growth and acquisition of entities-operators.

• Take full ownership of Responsible Gaming (RG) cases, maintaining detailed case logs and collaborating with internal departments as needed.
• Analyse risk scoring reports to identify potential signs of addictive behaviour; contact at-risk players and provide appropriate support in line with internal policies on self-exclusion, account blocking, and additional checks. 
• Monitor escalated player registrations to prevent and detect underage gambling.
• Review and assess the effectiveness of existing Responsible Gaming solutions.
• Maintain and enhance RG policies and procedures to improve overall customer protection effectiveness.
• Integrate Responsible Gaming principles into all daily operations—from customer service to marketing and technical developments.
• Escalate complex or high-risk cases to senior management with clear recommendations to ensure robust player protection.
• Apply a solution-focused approach when assisting vulnerable players.
• Recommend improvements to RG operations, procedures, and processes.
• Promote awareness and understanding of Responsible Gaming issues across the organization.
• Ensure compliance with all relevant RG legislative and regulatory requirements.

• Customer-centric mindset with prior experience in Responsible Gambling / igaming. 
• Excellent knowledge of the English language, both written and verbal.
• Strong attention to detail and a high sense of responsibility.
• Genuine interest in addiction psychology, along with regulatory and compliance awareness.
• Strong planning and organizational skills.
• Critical thinking ability and strong analytical skills.
• Proficiency in MS Office and other relevant computer applications.
• Experience with JIRA, Confluence and different CRM systems would be considered an advantage.

• Monthly Gross Salary: €2,260.
• Friendly and supporting team.
• Dynamic and constantly developing environment to fully use your existing skills and knowledge and plenty of room for growth.
• Modern office, daily office snacks, fruits, free parking.
• Health insurance after probation period.
• Paid sports.