Network Infrastructure Supervisor

TooMuchWifi is a leading provider of fast, reliable and affordable internet connectivity to aspirational communities in South Africa.  We are a fast-growing company with a great culture which encapsulates our values -  - Accountability, Kindness, Integrity, Timeliness and Hardwork.  

We care deeply about our dedicated, hardworking team and the communities we serve.  

Our purpose, mission and social impact drive and inspire us every day. 

Our working environment is colourful, fun,collaborative and kind.  We have come a long way and have amazing stories to tell!  

Our ocean facing head office is located in Paarden Eiland, Cape Town with beautiful views of Table Mountain, Robben Island and sunsets.  Just one of the perks worth mentioning plus:

• Health insurance, medical aid & gap cover that (100% company contribution to staff members)
• Group life cover 100% company contribution (death, disability, illness, child education, funeral benefits)
• 24/7 Employee Assistance Program (EAP)
• Discounted TooMuchWifi internet packages for staff
• Welcome packs 
• Casual Fridays
• Wellness events
• Soccer club
• Culture club

At TooMuchWifi, we are looking for a candidate who embodies the following qualities:

• Leadership: You have a proven track record of leading teams, with the ability to inspire, guide, and develop your team members. You’re a natural leader who can take charge in both routine and emergency situations.
• Technical Expertise: You bring deep knowledge of network infrastructure and hardware installations, with hands-on experience in highsite operations. Your technical skills are matched by your ability to troubleshoot complex issues quickly and effectively.
• Problem-Solving: You thrive in challenging environments and excel at identifying and solving problems. You’re resourceful, with the ability to think on your feet and implement effective solutions.
• Commitment to Safety: You prioritize safety above all else, ensuring that your team adheres to strict safety protocols and that all operations are compliant with industry standards and regulations.
• Communication Skills: You can communicate technical concepts clearly and effectively to both your team and other departments. You’re also adept at preparing detailed reports and presenting them to senior management.

Passion for Excellence: You are driven to maintain high standards in all aspects of your work, from the quality of installations to the uptime of network services. You take pride in your work and are committed to delivering the best possible results for TooMuchWifi.

TooMuchWifi is seeking a skilled and experienced Network Infrastructure Supervisor to oversee the maintenance, performance, and hardware installations of our network highsites. The successful candidate will be responsible for managing a team of network technicians, ensuring the reliability and uptime of highsite installations, and collaborating with other departments to enhance overall network performance. This role requires a strong technical background in network infrastructure, exceptional leadership abilities, and a commitment to maintaining high standards of safety and compliance.

Team Leadership & Management:

• Supervise and lead a team of network technicians, ensuring efficient operations, maintenance, and hardware installations at TooMuchWifi’s network highsites.
• Assign tasks, schedule maintenance activities, and monitor team performance to ensure high standards of service delivery.
• Provide ongoing training and development opportunities for technicians, fostering a culture of continuous improvement and safety.
• Conduct regular performance evaluations and provide constructive feedback to team members.

Highsite Operations, Maintenance, & Hardware Installations:

• Oversee the daily operation of network highsites, including towers, antennas, power systems, and related equipment.
• Perform routine inspections and preventive maintenance to ensure optimal performance and minimize downtime.
• Lead the installation and configuration of network hardware, including routers, switches, antennas, and other critical components.
• Ensure that all hardware installations are completed to company standards and in compliance with safety regulations.
• Monitor network performance metrics, promptly addressing any issues related to signal quality, coverage, or equipment malfunctions.
• Ensure all highsites comply with TooMuchWifi’s operational standards, as well as local and national regulations.

Technical Support & Problem Solving:

• Provide expert technical support to technicians in diagnosing and resolving complex network issues.
• Collaborate with the engineering team to plan and implement network upgrades, expansions, new highsite installations, and hardware upgrades.
• Respond to emergency situations, coordinating rapid response teams to address network outages or critical equipment failures.

Coordination & Reporting:

• Act as the primary point of contact between the highsite operations team and other departments, including engineering, IT, and customer support.
• Prepare and present detailed reports on highsite performance, maintenance activities, hardware installations, and overall network health to senior management.
• Manage the inventory of spare parts, tools, and equipment necessary for the maintenance, repair, and installation of network hardware.

Safety & Compliance:

• Enforce strict adherence to safety protocols and procedures during all highsite operations and hardware installations.
• Conduct regular safety training sessions and drills to ensure the team is prepared for any emergencies.
• Ensure all operations are compliant with industry standards, environmental regulations, and TooMuchWifi’s internal policies.

• Bachelor's degree in Telecommunications, Electrical Engineering, or a related field is preferred.
• Relevant industry certifications, such as CCNA, CompTIA Network+, or equivalent.
• Tower climbing certification is highly desirable.
• A minimum of 5 years of experience in network operations, with at least 2 years in a supervisory role.
• Extensive experience with highsite operations, including tower climbing, maintenance, hardware installation, and troubleshooting.
• Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
• Advanced technical skills in network infrastructure, including knowledge of RF, microwave, and fiber optic systems.
• Proven experience in network hardware installation and configuration.
• Excellent problem-solving abilities and the capacity to handle complex technical challenges.
• Strong communication skills, with the ability to convey technical information clearly and effectively.
• Familiarity with network management tools and software.
• A solid understanding of safety standards and regulations in the telecommunications industry.

• The role requires regular travel to highsite locations, often involving work at heights and in varying weather conditions.
• Candidates must be available for on-call duties to respond to network emergencies outside of regular working hours.