Hotspot Operations Manager (Junior)

TooMuchWifi is a leading provider of fast, reliable and affordable internet connectivity to aspirational communities in South Africa.  We are a fast-growing company with a great culture which encapsulates our values - Accountability, Kindness, Integrity, Timeliness and Hardwork.  

We care deeply about our dedicated, hardworking team and the communities we serve.  

Our purpose, mission and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative and kind.  We have come a long way and have amazing stories to tell!  

Our ocean facing head office is located in Paarden Eiland, Cape Town with beautiful views of Table Mountain, Robben Island and sunsets.  Just one of the perks worth mentioning plus:

• 100% main member contribution for Health Insurance or Medical aid.  Medical aid benefits include gap cover and health saver
• Hello Doctor online GP consultations
• 100% main member contribution for Group Life cover which includes death (annual salary lump sum x number of years depending in role level), funeral, child education, critical illness, and income disability cover
• Free 24/7 Employee Assistance Program (EAP) for our staff and their family
• Between 15 and 21 days annual leave allocation depending on role grade
• Birthday leave
• Discounted TooMuchWifi internet packages
• Casual Fridays and fun staff events
• Sport clubs
• Staff transport services
• Staff loans (interest free)
• Wellness events
• Successful candidate referral bonus for staff

We are seeking a highly motivated and experienced Hotspot Operations manager specialising in the hotspot deployment to join our team. As the Hotspot Operations manager, you will have the unique opportunity to lead a talented team and oversee the day-to-day responsibilities related to our Hotspot product line. Your primary focus will be driving the success of our hotspot products, ensuring their market competitiveness, and delivering an exceptional user experience.

We are seeking a proactive and experienced Hotspot Operations Manager to oversee the deployment, maintenance, and optimization of our Wi-Fi hotspots across various locations. This role is crucial in ensuring seamless connectivity for our users while driving revenue, managing assets, and collaborating across teams to deliver an exceptional customer experience.

• Revenue Growth and Customer Retention: Drive and optimise the revenue and growth of the hotspot product across all communities through targeted sales initiatives, customer retention strategies, and customer education programs.
• Team Leadership: Manage technical, key account, sales, and operations teams. Set clear objectives and key results (OKRs) for the team, monitor progress, and provide regular feedback and performance evaluations.
• Strategic Deployment: Collaborate with the Product Growth Manager to:
• Develop and execute a comprehensive product strategy for the Hotspot product.
• Manage the entire product lifecycle, from concept to end-of-life, ensuring product milestones are achieved within specified timelines.
• Product Management:
• Implement new product enhancements and ensure the successful deployment and management of new solutions.
• Define the product roadmap in collaboration with the Product Growth Manager, prioritise features and enhancements, and communicate the strategic vision to cross-functional teams.
• Work with sales, marketing, and customer support teams to gather feedback, address customer needs, and support successful product launches.
• Asset Management: Manage in-field hotspot assets, ensuring all equipment is accounted for, recovered when decommissioned, and redeployed to maximise ROI.
• Data-Driven Decisions: Conduct ongoing data analysis to identify opportunities for increasing revenue, optimising operations, and enhancing the customer experience.
• Market Research and Insights:
• Conduct market research to identify customer needs, market trends, and the competitive landscape.
• Analyse market trends, customer feedback, and sales data to inform product development and prioritise new features.
• Performance Monitoring: Define and monitor key performance indicators (KPIs) to measure the success and performance of the hotspot product line.
• Stakeholder Engagement:
• Act as a product ambassador, representing TooMuchWifi and the hotspot product line at industry events, conferences, and customer meetings.
• Collaborate with data analysts to derive insights from product data and support data-driven decision-making.

Go-to-Market Strategies: Work closely with the sales team to develop effective go-to-market strategies, pricing models, and sales collateral.

• Passion for bridging the digital divide and delivering exceptional connectivity solutions to underserved communities.
• A dynamic, results-driven individual with a track record of leading successful teams and driving product growth.
• Strong leadership, communication, and collaboration skills to manage cross-functional teams effectively.
• Analytical mindset with a focus on leveraging data to inform strategic decisions.

• Minimum of 5 years of experience in operations, or telecommunications, with a focus on Wi-Fi or similar technologies.
• Proven track record in managing technical teams, hotspot operations, and revenue-driven strategies.
• Experience in working in technical operations for a minimum of 2 years.
• Technical Proficiency: Understanding of Wi-Fi technologies, network infrastructure, and troubleshooting.
• Leadership Abilities: Demonstrated ability to lead, motivate, and develop teams across technical and sales functions.
• Analytical Skills: Expertise in data analysis and the ability to use insights to drive decisions.
• Product Management: Experience in product lifecycle management and roadmap development.
• Market Insight: Ability to conduct thorough market research and apply findings to optimise product offerings.
• Customer Focus: Strong commitment to delivering an exceptional customer experience.