Service Ops Engineer (Benin Republic)

Seamfix Limited is on a quest to within the next 9 more years (in line with our 10 year strategic objectives) to deliver value to 1 billion end customers, empower 10 thousand businesses and build 1 thousand leaders. 

In Seamfix, we are extremely aware that there are endless possibilities if we can be one united people that speak the same creative language, create with the same image or picture of success and work towards the same end goal hence, we are looking for one who is a team player, who will resonate deeply with our vision, speaks the same creative language and desires same or even bigger impact. 

We help organizations to acquire and service a lot of customers digitally by seamlessly automating their onboarding and service delivery processes, so that they can be more productive, make their customers happy and boost their revenues.  Our identity and essence is solving problems in a very seamless manner in line with our name; Seamfix is coined from Seamless fixing of problems

● Attend to all issues escalated by the users (via email, remedy & WhatsApp channel, and other escalation channels)

Ensure all issues & complaints are resolved promptly

● Attend all telephone escalations, attend daily incident meetings & site visits with the customer experience team and business Relationship management team

● Conduct daily health checks on the application & prepare weekly reports

● Be available remotely to support & resolve customers' issues that come up during off-work periods (weekends & after daily COB)

● Conduct training on application usage

● All other responsibilities assigned to you by your Manager

● B.Eng/B.Sc. Degree from a reputable institution/university

● Proven work experience as an IT Support Officer

● Experience with Windows and Linux Essentials

● Basic Programming knowledge (Powershell and Python)

● Familiar with database systems, e.g (SQL)

● Good Customer relationship experience

● Problem-solving skills and ability to work under pressure

● Strong time management and organizational skills

● Strong ownership mindset and excellence driven

● Must be bilingual and fluent in English and French

● Good Attention to detail