System Analyst

Seamfix Limited is on a quest to within the next 9 more years (in line with our 10 year strategic objectives) to deliver value to 1 billion end customers, empower 10 thousand businesses and build 1 thousand leaders. 

In Seamfix, we are extremely aware that there are endless possibilities if we can be one united people that speak the same creative language, create with the same image or picture of success and work towards the same end goal hence, we are looking for one who is a team player, who will resonate deeply with our vision, speaks the same creative language and desires same or even bigger impact. 

We help organizations to acquire and service a lot of customers digitally by seamlessly automating their onboarding and service delivery processes so that they can be more productive, make their customers happy, and boost their revenues. Our identity and essence is solving problems in a very seamless manner in line with our name; Seamfix is coined from Seamless fixing of problems.

1. Platform System Design & Development

• Design, develop, and implement platform solutions (e.g., ID verification and biometric access management systems) that enable secure, scalable, and seamless customer onboarding and service delivery.
• Own the technical architecture and integration of biometric features into access management and identity verification platforms.
• Collaborate with product and engineering teams to ensure platform systems align with market demands and achieve Product-Market Fit.

2. Product Management & Strategy

• Develop and execute platform product strategies, including go-to-market plans, market segmentation, and consistent positioning statements for assigned platforms.
• Define and communicate the platform vision and customer-led benefits to sales, marketing, and technical teams to drive adoption and sales.
• Establish pricing strategies for platform solutions using market research and competitor analysis.

3. Data Security & PII Management

• Implement security measures to safeguard PII processed by the platform, ensuring compliance with data protection standards.
• Design systems to securely collect, store, and transfer PII between Seamfix and partner organizations.
• Leverage tools and strategies to gather and process personal data efficiently and securely.

4. Customer Insights & Optimization

• Research customer usage patterns, untapped opportunities, and buyer personas through interviews, surveys, focus groups, and sales data.
• Utilize platform analytics and marketing tools to optimize key metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), churn, and revenue.
• Drive cross-selling, upselling, and customer retention initiatives by enhancing platform capabilities.

5. Collaboration & Stakeholder Engagement

• Work closely with cross-functional teams (engineering, marketing, sales) to align platform development with business goals.
• Arm sales teams with the knowledge, tools, and compelling marketing materials needed to successfully position and sell platform solutions.
• Represent Seamfix with external audiences (e.g., clients, partners, press) to articulate the value of our platforms, including handling product press releases and PR.

5. Competitor & Market Analysis

• Research competitor offerings (e.g., Microsoft Entra and similar platforms) to guide internal platform enhancements and differentiation.
• Influence digital marketing strategies by providing insights into platform performance and market trends.

PII CONTROLLER RESPONSIBILITIES

• Collection of personal information from customers, site visitors, and other targets
• Must determine the process and methods by which the PII data are collected from customers
• Must determine the specific type of PII data to be collected
• Must ensure all changes and modifications of PII data are effectively done
• Must determine where and how to use the PII data and for a specified purpose
• Must ensure effective storage of all PII data in-house and when to share with third parties
• Must determine the retention period for all PII data collected

Experience: 4-5 years of experience in a System Analyst, Platform Product Manager, or similar role, ideally in identity management, SaaS, or platform solution environments.

Technical Expertise:

• Proven ability to design and manage platform systems, preferably with experience in ID verification, access management, or biometric technologies.
• Strong understanding of PII data processing, security protocols, and compliance requirements.
• Familiarity with SaaS ecosystems and achieving Product-Market Fit.

Product Management Skills:

• Experience owning go-to-market processes, market segmentation, and positioning for platform solutions.
• Ability to translate technical capabilities into customer-centric value propositions.

Analytical Skills: Proficiency in analyzing customer data, market trends, and competitor landscapes to drive platform improvements.

Collaboration: Exceptional team player with strong communication skills and the ability to influence cross-functional stakeholders.

Problem-Solving: Creative, solution-oriented mindset with a passion for seamless innovation.

Tools: Proficiency with platform analytics, CRM systems, and marketing tools (e.g., survey platforms, data visualization software).

Education: Bachelor’s degree in Computer Science, Information Technology, Product Management, or a related field. Certifications in product management (e.g., Pragmatic Institute, PMP) or system analysis are a plus.

• Shape the future of identity management by building platform solutions that impact 1 billion customers and empower thousands of businesses.
• Thrive in a collaborative, creative environment where your technical and strategic expertise drives real-world outcomes.
• Work on innovative technologies like biometric-enabled platforms that set us apart in the market.