Technical Operations Supervisor

TooMuchWifi is a leading provider of fast, reliable and affordable internet connectivity to aspirational communities in South Africa. We are a fast-growing company with a great culture which encapsulates our values - Accountability, Kindness, Integrity, Timeliness and Hardwork.  

We care deeply about our dedicated, hardworking team and the communities we serve.  

Our purpose, mission and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative and kind. We have come a long way and have amazing stories to tell!  

What we offer:

Health Insurance, Medical aid

Comprehensive Life Cover 

Free 24/7 Employee Assistance Program (EAP) for all our staff and their family

Annual performance bonuses and salary increases

Employee Share Ownership Plan (ESOP) for qualifying staff

Generous time off (annual leave)

Birthday leave

Discounted TooMuchWifi internet packages

Casual Fridays

Fun company events including transportation

Sports club 

Staff loans (interest free)

Successful candidate placement referral cash bonus for staff

We are seeking an experienced and highly motivated Technical Operation Supervisor to take responsibility for the day-to-day operations of the technical operations team. This includes managing projects and activities, developing budgets, leading multiple teams and ensuring delivery of projects on time and within budget.

The Technical Operations Supervisor is responsible for managing the TooMuchWifi technical operations team, including scheduling time, managing performance, supply and logistics, identifying training needs and providing recommendations for personnel actions. He/She will monitor all progress, performance, quality and timeliness of all duties assigned to the technical operations team.

• Promote safety awareness amongst the technical operations team and assure compliance with safety regulations and reporting.
• Ensure that all technicians have the proper safety equipment and follow safety policies.
• Ensure disciplinary actions regarding violations of safety policies are enforced.
• Support and drive the development of the technical operations team.
• Interview, coach, train, monitor and evaluate the technicians fostering a team environment.
• Perform field observations while supporting and developing technicians and monitor and assess technical and customer performance and quality.
• Ensure the quality of installations, repairs and maintenance meets company standards and customer expectations.
• Ensure completion of scheduled work by overseeing technicians daily activities.
• Provide direction and participate in the repair escalated technical issues.
• Manage technical performance metrics, evaluate performance gaps and develop techs knowledge, skills and ability to meet company and customer expectations.
• Monitor system KPIs and manage operations to meet or exceed system goals.
• Manage inventory control and maintenance by performing vehicle, tools and material inspections.

• Minimum 3 years technical Operations experience coupled with a minimum of 1 year of experience at supervisory level.. 
• Diploma or bachelors degree in business administration or related through a reputable tertiary institution. 
• Must have valid driver's licence and own reliable vehicle.
• Excellent leadership and management skills.
• Strong analytical and problem solving skills.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite and other relevant software.
• Knowledge of the telecommunication industry standards and regulations.
• Ability to multitask and prioritise tasks efficiently.
• Strong attention to detail.