NOC Supervisor

TooMuchWifi is a leading provider of fast, reliable and affordable internet connectivity to aspirational communities in South Africa. We are a fast-growing company with a great culture which encapsulates our values - Accountability, Kindness, Integrity, Timeliness and Hardwork.  

We care deeply about our dedicated, hardworking team and the communities we serve.  

Our purpose, mission and social impact drive and inspire us every day. 

Our working environment is colourful, fun, collaborative and kind. We have come a long way and have amazing stories to tell!  

What we offer:

• Health Insurance, Medical aid
• Comprehensive Life Cover 
• Free 24/7 Employee Assistance Program (EAP) for all our staff and their family
• Annual performance bonuses and salary increases
• Employee Share Ownership Plan (ESOP) for qualifying staff
• Generous time off (annual leave)
• Birthday leave
• Discounted TooMuchWifi internet packages
• Casual Fridays
• Fun company events including transportation
• Sports club 
• Staff loans (interest free)
• Successful candidate placement referral cash bonus for staff

We are looking for someone who enjoys working with technology, values teamwork, and is passionate about supporting customers. A great fit for the NOC Supervisor role will be someone who:

• Is comfortable in a team environment and communicates well with others
• Has strong problem-solving skills and can troubleshoot network issues effectively
• Is customer-focused and committed to ensuring smooth network operations
• Has a proactive and adaptable approach to handling new challenges
• Pays attention to detail, especially when it comes to network operations
• Is open to learning and developing new skills

The NOC Supervisor will oversee the daily operations of our Network Operations Centre (NOC) and ensure our network infrastructure runs smoothly. In this role, you will play a key part in monitoring network performance, troubleshooting issues, and assisting in improving the overall network service.

• NOC Operations: Oversee the daily activities of the NOC to ensure the network is operating smoothly.
• Network Monitoring: Use monitoring tools to identify and resolve network issues quickly to reduce downtime.
• Incident Management: Respond to incidents such as network outages and performance issues, working with the team to resolve them.
• Capacity Planning: Monitor network traffic and performance to anticipate future growth and help plan upgrades or changes.
• Performance Improvement: Look for opportunities to optimize the network for better efficiency and reliability.
• Security: Help maintain network security to protect both the infrastructure and customer data.
• Documentation & Reporting: Maintain documentation for network configurations and report on network status and incidents.
• Team Support: Supervise and support NOC technicians, encouraging teamwork and continuous improvement.

• Education: A relevant degree or diploma in IT, Computer Science, or a similar field is preferred.
• Experience: 3+ years of experience in a similar NOC or technical support role.
• Technical Skills: Basic understanding of networking principles and familiarity with network equipment like routers, switches, and firewalls.
• Monitoring Tools: Experience with basic network monitoring tools (e.g., Nagios, SolarWinds, or similar).
• Problem Solving: Strong troubleshooting skills and the ability to manage network issues effectively.
• Security Awareness: Basic understanding of network security principles.
• Communication: Good interpersonal skills and the ability to work well in a team setting.
• Adaptability: A willingness to learn and adapt to new technologies and procedures as the industry evolves.
• Certifications such as CompTIA Network+, CCNA, or similar.
• Previous experience working with wireless technologies (e.g., Mikrotik, Ubiquity).