Debt Collection Agent

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We'll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You'll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Our success is built on a focused growth strategy, smart use of data and technology, and strong risk management. We pride ourselves on quick loan approvals and flexible repayment terms, ensuring our customers get the convenient and affordable solutions they need.

Our mission is to empower individuals and communities through innovative financial products. We believe in building true partnerships, guiding our customers to find the best deals and supporting them every step of the way. If you are ready to make a real impact and help us facilitate upward social mobility, we encourage you to join us.

Ready to help us write this new chapter in Tanzania?

Customer Communication

• Send timely reminders to customers regarding upcoming or overdue payments via phone calls, emails, and official letters.
• Maintain a courteous and professional tone in all customer interactions.

Documentation and Record Keeping

• Process and archive all debt collection correspondence and related documents.
• Ensure all records are accurate, up-to-date, and easily accessible for internal use.

Debt Monitoring and Follow-Up

• Track customer compliance with contractual payment obligations.
• Follow up on overdue accounts to ensure timely resolution and recovery.

Data Management

• Maintain precise and current customer data, including debt balances and payment status.
• Ensure data integrity for use by other departments.

Process Improvement

• Provide recommendations for improving debt collection strategies and workflows.
• Participate in team discussions aimed at enhancing operational efficiency.

Performance Targets

• Meet or exceed individual and team collection targets as set by management.
• Report on progress and challenges regularly.

Other Duties

• Perform any additional tasks assigned by the Collections Supervisor to support departmental goals.

• Diploma or Degree in Business Administration, Finance, or a related field.
• Minimum of 1–2 years of experience in debt collection or customer service.
• Proficiency in MS Office and CRM systems.
• Strong communication and negotiation skills.
• Ability to work under pressure and meet deadlines.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.