Debt Collection and Telesales Manager

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We'll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You'll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Our success is built on a focused growth strategy, smart use of data and technology, and strong risk management. We pride ourselves on quick loan approvals and flexible repayment terms, ensuring our customers get the convenient and affordable solutions they need.

Our mission is to empower individuals and communities through innovative financial products. We believe in building true partnerships, guiding our customers to find the best deals and supporting them every step of the way. If you are ready to make a real impact and help us facilitate upward social mobility, we encourage you to join us.

Ready to help us write this new chapter in Tanzania?

Debt Collection Management

• Develop, implement, and monitor effective debt collection strategies to maximize recoveries while maintaining customer relationships.
• Manage all Call Centre operations (knowledge of having worked with cc systems before)
• Oversee the day-to-day activities of the collection team, ensuring compliance with legal, contractual, and regulatory guidelines.
• Review delinquent accounts and assign appropriate follow-up actions.
• Track, analyze, and report on collection performance metrics, implementing corrective measures where necessary.
• Train and mentor collection officers to enhance negotiation skills, customer handling, and efficiency.
• Manage workload using available resources (autodial use added advantage)

Telesales Management

• Lead and manage the telesales team to achieve sales targets across the company’s product portfolio.
• Monitor and improve telesales scripts, pitches, and calling strategies to maximize conversion rates.
• Implement CRM and call management best practices to ensure timely follow-ups and effective customer engagement.
• Develop cross-selling and upselling strategies for existing customers.

Team Leadership & Performance Management

• Set clear performance targets for both departments and ensure consistent monitoring and feedback.
• Provide coaching, training, and development plans to build high-performing teams.
• Foster a collaborative and results-driven culture.

Operational & Strategic Management

• Work closely with senior management to align collection and telesales strategies with company goals.
• Identify process gaps, recommend improvements, and lead operational efficiency projects.
• Prepare regular reports on team performance, recovery rates, sales conversions, and other KPIs for management review.

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field (Master’s degree is an added advantage).
• Proven experience (5+ years) in debt collection and telesales management, preferably in the financial services or microfinance sector.
• Strong knowledge of debt recovery regulations and telesales best practices.
• Excellent negotiation, problem-solving, and decision-making skills.
• Strong leadership skills with experience managing cross-functional teams.
• Proficiency in CRM systems, MS Office Suite, and reporting tools.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication skills (written and verbal) and ability to build rapport with diverse teams and clients.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.