IT Support Officer

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We'll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You'll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Our success is built on a focused growth strategy, smart use of data and technology, and strong risk management. We pride ourselves on quick loan approvals and flexible repayment terms, ensuring our customers get the convenient and affordable solutions they need.

Our mission is to empower individuals and communities through innovative financial products. We believe in building true partnerships, guiding our customers to find the best deals and supporting them every step of the way. If you are ready to make a real impact and help us facilitate upward social mobility, we encourage you to join us.

Ready to help us write this new chapter in Tanzania?

1. IT Infrastructure & Setup

• Install, configure, and maintain IT systems and infrastructure, including content filtration.
• Set up and onboard new users with accounts, access rights, and devices.
• Configure and support telephony systems (SIP trunks, MNO connections, call center systems).
• Manage and monitor network equipment, CCTV surveillance systems, and related dashboards.

2. User Training & Technical Support

• Provide first-line IT support to resolve technical issues promptly.
• Train employees on the effective use of IT tools, systems, and applications.
• Offer remote support using tools such as TeamViewer.

3. System Administration & Access Management

• Manage user accounts and access rights in Office 365, Active Directory, and Jira.
• Conduct regular internal system audits for access privileges, licenses, and usage of shared resources.
• Ensure proper deactivation of accounts for terminated staff.

4. Monitoring & Performance

• Monitor system performance, uptime, and network security alerts.
• Liaise with service providers to ensure optimal system and telephony performance.
• Recommend upgrades for bandwidth, licensing, or hardware based on growth and demand.

5. Asset & License Management

• Maintain up-to-date records of electronic assets using tools such as Asset Tiger.
• Track software licenses and ensure timely renewals and compliance.
• Maintain documentation of IT configurations, processes, and user guides.

6. Security & Compliance

• Enforce IT security policies and ensure compliance with relevant regulations.
• Perform regular backups and disaster recovery tests.
• Detect and mitigate cybersecurity threats.

7. Continuous Improvement

• Research and propose technology improvements and innovations.
• Work closely with management to align IT capabilities with evolving business needs

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• 2–3 years’ experience in IT support or systems administration.
• Strong troubleshooting skills for hardware, software, and networking issues.
• Proficiency in Microsoft Office 365, Active Directory, and IT asset management tools.
• Good understanding of telephony systems and network configurations.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.