Debt Collection Field Agent

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success.

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We'll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You'll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.

Our success is built on a focused growth strategy, smart use of data and technology, and strong risk management. We pride ourselves on quick loan approvals and flexible repayment terms, ensuring our customers get the convenient and affordable solutions they need.

Our mission is to empower individuals and communities through innovative financial products. We believe in building true partnerships, guiding our customers to find the best deals and supporting them every step of the way. If you are ready to make a real impact and help us facilitate upward social mobility, we encourage you to join us.

Ready to help us write this new chapter in Tanzania?

• Conduct early “courtesy” visits to customers in the initial stages of delinquency (early DPD) to encourage timely repayments and build strong agent–customer rapport.
• Proactively respond to early signs of non-payment, asset offlines, or theft cases, taking swift action to secure company assets and recover outstanding debts.
• Verify and update customer contact details, guarantor information, and asset location during field visits to ensure accurate records for recovery actions.
• Provide customers with clear repayment options, restructuring opportunities, and guidance to help them meet obligations.
• Collaborate with the telesales and back-office debt collection teams to coordinate recovery efforts and share field intelligence.
• Prepare timely and accurate visit reports, including customer feedback, repayment commitments, and any challenges encountered.
• Escalate complex or high-risk cases to the Debt Collection Manager for further handling.
• Ensure all collection activities are conducted in compliance with company policies, contractual obligations, and regulatory requirements.
• Meet and exceed individual recovery targets while maintaining a professional and customer-focused approach.

• Diploma or Certificate in Business Administration, Finance, Credit Management, or a related field.
• At least 1–2 years’ experience in field debt collection, credit control, or asset recovery (experience in the microfinance or asset financing sector is an added advantage).
• Strong knowledge of debt collection processes, repossession procedures, and asset tracking.
• Excellent negotiation, persuasion, and conflict resolution skills.
• Ability to work independently in the field, meet tight deadlines, and manage multiple cases simultaneously.
• Good reporting and record-keeping skills, with attention to detail.
• Familiarity with GPS tracking tools, mobile data collection apps, and basic MS Office tools.
• High level of integrity, accountability, and professionalism.
• Valid motorcycle riding license (Class A) and ability to travel extensively within assigned regions.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.