Assistant Community Manager

• Assist the Community Manager to oversee the daily operations, and team management to ensure a motivated guest service focused front-line team and the achievement of business targets.
• Manage hotel operations functions, including Front Desk, Community Engagement, Housekeeping and Engineering divisions.
• Deliver ongoing training to the community specialists and cross functional teams to ensure a consistently high level of customer service.
• Work closely with Reservations, Revenue Management, Sales, Marketing, Finance departments to ensure the property performs to budget and profitability targets.
• Responsible for the customers’ satisfaction including VIPs and handling escalated and emergency cases
• Provide support for all community engagement, including but not limited to partnerships and events
• Provide guidance and direction to subordinates, including setting performance standards, monitoring their performance and providing regular coaching.  
• Maintain and control the room system and its actual status, coordinating efficiently with all other departments
• Create and review SOPs, improve and streamline the procedures
• Collaborate with internal and external stakeholders such as the General Manager, External Vendors and Department Leaders.
• Work with management team on ad-hoc initiatives and projects

• Strong understanding of hospitality and the sharing economy.
• 5+ years of solid operations experience with at least 2 years of management experience
• Strong skill sets in critical thinking and communication skills
• Excellent leadership, emotional intelligence and cultural sensitivity
• Embrace change, open-minded with a teamwork spirit
• Hospitality experience is a huge plus, or show us the people person that you are
• Proficiency in English, Cantonese and Mandarin is a plus

• Your fingerprint to impact a fast-growing business at an exciting time
• A dynamic environment with career progression
• 5-day work week on a shift schedule
• Competitive salary
• Medical Insurance
• Fringe benefits + Extra leaves

Interested talents please send a full resume with your current and expected salary by clicking "Apply Now".

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