Description
- Manage Reservations from all distribution channels: Respond proactively to guests’ queries. Process and confirm all incoming reservations via phone, email, WeChat, Whatsapp and Online Travel Agent platforms.
- Customer Service: Provide exceptional customer service by addressing guest inquiries, concerns, and special requests in a professional and timely manner.
- Data Entry: Accurately input and maintain reservation data in the hotel management system.
- Inventory Management: Regularly check room availability on online platforms and make actions within Standard Operating Procedures to optimize occupancy.
- Collaboration: Work closely with the in property Operations and Community teams and other departments to ensure smooth guest check-in and check-out processes.
- Reporting: Prepare and analyze reservation reports to identify trends and opportunities for improvement.
- Compliance: Ensure compliance with hotel policies and procedures regarding reservations and cancellations.
- Work closely with different parties to ensure group allocations and reservations are handled diligently and accurately