VIP Manager Canada

TonyBet is a fast-growing and ambitious player in the international online gambling and sports betting industry. 

We aim to meet high standards in everything we do and are always looking for ways to improve. We believe that exceptional results can be achieved only in a dynamic and challenging working environment. That is why we take great care to provide our employees with the best possible working conditions for professional growth and career development. 

We are looking for an experienced VIP Manager to build and grow relationships with our high-value customer  across the Global iGaming market. This role focuses on building long-term VIP relationships, monitoring customer  performance, and providing tailored bonuses, gifts, and hospitality in line with business requirements.

• Building strong relationships with valuable customers and provide superb service and gaming experiences tailored to them.
• Monitoring individual customer performance and ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
• Handling customers’ day-to-day queries and complaints by phone or e-mail, occasionally including out of hours if necessary, in order to provide the VIP with personal and ‘competition beating’ service.
• Retaining an overview of the situation even when there are lots of customer inquiries to deal with.
• Working in close cooperation with other departments: give feedback about customer issues.
• Being on hand to advise and help our customers in case of questions and problems.
• Improving existing customer services and take part in developing new ones.
• Escalating all sorts of technical problems reported by the customers to the line manager.
• Performing other line manager written and verbal tasks related to the job duties.

• French language proficiency at the fluent level.
• English language proficiency at the fluent level.
• Highly communicative, emphatic and confident.
• Organized, customer centric, good analytical skills, and focused on small details.
• Previous experience in a similar role is considered a plus.
• Experience communicating with customers by phone and email is considered a plus.
• Previous experience in iGaming is considered a plus.

• Competitive salary; 
• Friendly and supporting team; 
• Dynamic and constantly developing environment to fully use your existing skills and knowledge and plenty of room for growth.