Service Ops Engineer (II) - Cote d'ivoire

  • FTC
  • Seamfix

Who we are:

Seamfix Limited is on a quest within the next 9 more years (in line with our 10-year strategic objectives) to deliver value to 1 billion end customers, empower 10 thousand businesses, and build 1 thousand leaders. 

In Seamfix, we are extremely aware that there are endless possibilities if we can be one united people who speak the same creative language, create with the same image or picture of success, and work towards the same end goal hence, we are looking for one who is a team player, who will resonate deeply with our vision, speaks the same creative language and desires same or even bigger impact. 

We help organizations acquire and service a lot of customers digitally by seamlessly automating their onboarding and service delivery processes so that they can be more productive, make their customers happy, and boost their revenues. Our identity and essence are solving problems in a very seamless manner in line with our name; Seamfix is coined from Seamless fixing of problems.

What you will be doing:

  • Attend to all issues escalated by the users (via email, remedy & WhatsApp channel, and other escalation channels)
  • Ensure all issues & complaints are resolved promptly
  • Attend all telephone escalations, attend daily incident meetings & site visits with the customer experience team and business Relationship management team
  • Conduct daily health checks on the application & prepare weekly reports
  • Be available remotely to support & resolve customers' issues that come up during off-work periods (weekends & after daily COB)
  • Conduct training on application usage
  • All other responsibilities assigned to you by your Manager

What you will be needing:

  • B.Eng/B.Sc. Degree from a reputable institution/university
  • Proven work experience as an IT support officer
  • Basic Programming knowledge (e.g Python, Powershell, etc)
  • Familiar with database systems (e.g SQL)
  • Good Customer relationship experience
  • Problem-solving skills and ability to work under pressure
  • Strong time management and organizational skills
  • Strong ownership mindset
  • Excellence driven
  • Good Attention to detail