Head of Infrastructure

Seamfix Limited is on a quest within the next 9 more years (in line with our 10-year strategic objectives) to deliver value to 1 billion end customers, empower 10 thousand businesses, and build 1 thousand leaders. 

In Seamfix, we are extremely aware that there are endless possibilities if we can be one united people who speak the same creative language, create with the same image or picture of success, and work towards the same end goal hence, we are looking for one who is a team player, who will resonate deeply with our vision, speaks the same creative language and desires same or even bigger impact. 

We help organizations acquire and service a lot of customers digitally by seamlessly automating their onboarding and service delivery processes so that they can be more productive, make their customers happy, and boost their revenues. Our identity and essence are solving problems in a very seamless manner in line with our name; Seamfix is coined from Seamless fixing of problems.

• Provide strategic direction and leadership to the Service Delivery department, in alignment with organizational goals.
• Support the mentoring, coaching, and development of team members to cultivate a culture of continuous learning, growth, and accountability.
• Facilitate collaboration, teamwork, and knowledge sharing among all units within the department.
• Establish and maintain effective communication channels within the team and with other departments across the organization.
• Oversee the technical operations of DevOps Engineering, Systems Engineering, SQL Development, DB Administration, and Cloud (AWS) SysOps units.
• Ensure the implementation of best practices, standards, and methodologies across all technical functions.
• Stay informed about industry trends, emerging technologies, and best practices to contribute to innovation and efficiency within the department.
• Collaborate with other technical and business stakeholders to identify opportunities for process improvements and automation.
• Deliver high-quality, reliable, and scalable services to meet the needs of internal and external stakeholders.
• Establish and monitor key performance indicators (KPIs) to measure and track the performance of the department and individual units.
• Support the implementation of service level agreements (SLAs) and ensure adherence to service standards and commitments.
• Contribute to the proactive identification and resolution of issues, risks, and bottlenecks that may impact service delivery.
• Automation and Efficiency Initiatives:
• Support initiatives to automate repetitive tasks, streamline processes, and enhance operational efficiency across all units.
• Promote the adoption of DevOps principles and practices to accelerate software delivery and infrastructure management.
• Collaborate with cross-functional teams to implement and optimize automation tools, technologies, and frameworks.
• Assist in managing relationships with external vendors, suppliers, and service providers to ensure quality and cost-effective delivery of services.
• Contribute to the development and management of departmental budgets, ensuring effective resource utilization and adherence to financial targets.
• Evaluate and recommend investments in tools, technologies, and resources to support the department's objectives.

PII DATA PROCESSOR RESPONSIBILITIES

• Design, create, and implement IT processes and systems that would enable the data controller to gather personal data.
• Use tools and strategies to gather personal data.
• Implement security measures that would safeguard personal data.
• Store personal data gathered by the data controller.
• Transfer PII data from the data controller to another organization and vice versa.

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
• Experience (3 years) in a technical leadership role within service delivery or technical operations in a dynamic environment.
• Solid technical background with knowledge of DevOps, systems engineering, database administration, cloud infrastructure, and automation technologies.
• Experience collaborating with and leading teams of technical professionals, fostering collaboration, innovation, and continuous improvement.
• Strong communication, interpersonal, and leadership skills, with the ability to support and inspire others.
• Analytical mindset with strong problem-solving skills, facilitating data-driven decision-making and process optimization.
• Familiarity with project management methodologies (e.g., PMP, ITIL) is advantageous.
• Experience with agile methodologies and DevOps practices is beneficial.