Operations Executive

To empower “living” in a connected world!

Dash Living is Asia Pacific’s new generation of rental solutions in Hong Kong, Singapore, Tokyo, and Sydney. We are creating a global accommodation community through sharing economies, tech, and unique tenant experiences, empowering discerning urban professionals to live and thrive in the most expensive cities in the world. Founded in 2014, venture capital-backed by MindWorks Ventures, Grosvenor, Taronga Ventures, and more.

IntheHood is a homegrown Japanese hospitality group established in 2015 by a group of passionate individuals from around the world. In August 2022, IntheHood joined the family of Dash Living. We want to challenge the way travelers view Tokyo’s diverse neighborhoods through local eyes and unique storytelling.

The ideal candidates will be our brand ambassadors to ensure a pleasant customer journey with the values of IntheHood by Dash Living embedded in their daily operations. You will manage the daily operations of unique concept hotels located in central Tokyo. You ensure Dashers feel comfortable and welcome during their stay. Reporting to the Head of Operations, you will have the chance to influence, strategize and implement how to make daily operations efficient and profitable. 

Have you ever dreamed of running your own hotel? Do you get excited about meeting people from around the world and getting around cool places in Tokyo? Do you want to experience exciting start-up life with cool perks? If this sounds like you, come discover IntheHood by Dash Living!

• Implementing operation plans related to the housekeeping division
• Liaising with housekeeping and customer service teams to ensure smooth communication
• Ensuring high satisfactory room standards for our properties through quality control and property maintenance management
• Managing and maintaining good relationships and service levels with vendors
• Handling emergency issues related to the properties or guest needs and reporting to the supervisor
• Managing multiple Online-Travel-Agency (OTA) channels and updating Property Management Systems (PMS) according to operational requirements
• Weekly reporting to the Operations Lead
• Other ad-hoc duties as assigned by the manager

• A minimum of 2 years working experience in guest service/ hospitality/ service apartment sectors
• Bachelor's degree focused on hospitality, restaurant management, or business administration
• Interested in the Japanese real estate market
• A people-first attitude with good communication skills
• An entrepreneurial mindset and ready to get hands dirty
• Well-organized and detail-oriented
• Great problem-solving and critical thinking skills
• You can legally work in Japan, Working Holiday Visa candidates can be considered
• Proficiency in G-Suites/ MS Office
• Proficiency in business level Japanese and is able to convert to basic English

• Being a passionate creator and influencing Japan's hospitality market
• Ability to experience other business functions, room for growth
• Immersion in a dynamic entrepreneurial environment
• Bottomless artisanal coffee, tea, and beer!
• Flexible working locations throughout the city
• Networking and meeting guests from around the world