Business Process Optimization Specialist

Seamfix Limited is on a quest to within the next 9 more years (in line with our 10-year strategic objectives) deliver value to 1 billion end customers, empower 10 thousand businesses, and build 1 thousand leaders.

In Seamfix, we are extremely aware that there are endless possibilities if we can be one united people who speak the same creative language, create with the same image or picture of success, and work towards the same end goal hence, we are looking for one who is a team player, who will resonate deeply with our vision, speaks the same creative language and desires same or even bigger impact.

We help organizations acquire and service a lot of customers digitally by seamlessly automating their onboarding and service delivery processes so that they can be more productive, make their customers happy, and boost their revenues. Our identity and essence are solving problems in a very seamless manner in line with our name; Seamfix is coined from Seamless fixing of problems.

1. Process Analysis and Improvement

• Conduct end-to-end analyses of business processes to identify inefficiencies, redundancies, and potential areas for improvement.
• Collaborate with stakeholders to gather requirements, document workflows, and create process maps for current and future states.
• Develop and implement process optimization strategies to enhance productivity and reduce operational costs.

2. Project Management

• Manage process improvement projects from conception to execution, ensuring timely delivery and adherence to project goals.
• Coordinate with cross-functional teams to track progress, resolve issues, and ensure project objectives are met.
• Develop project plans, timelines, and risk assessments, adjusting strategies as necessary to meet objectives.

3. Change Management and Training

• Lead change management initiatives to ensure the smooth adoption of new processes across the organization.
• Design and deliver training sessions, documentation, and resources to support team members in understanding and implementing process changes.
• Monitor and evaluate the impact of changes, gathering feedback to make further improvements as needed.

4. Performance Measurement and Reporting

• Establish KPIs and metrics to measure the effectiveness of optimized processes and ensure alignment with organizational goals.
• Conduct post-implementation evaluations to analyze the success of process improvements and make data-driven recommendations.
• Regularly report on process improvement initiatives to stakeholders, including insights and areas for further optimization.

5. Continuous Improvement and Innovation

• Stay informed about industry trends, best practices, and emerging technologies in business process management and optimization.
• Act as a subject matter expert, providing insights on how to leverage technology to automate processes and enhance operational efficiency.
• Foster a culture of continuous improvement, encouraging employees at all levels to contribute ideas for streamlining processes.

• Education: Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field. A Master’s degree is a plus.
• Experience: Minimum of 2-4  years of experience in process improvement, business analysis, or operations management. 
• Certifications: Lean Six Sigma Green Belt or Black Belt certification is a plus.

Skills and Competencies:

• Analytical Skills: Strong analytical skills to assess business processes, identify bottlenecks, and recommend solutions.
• Project Management: Excellent project management skills, with a proven ability to manage multiple projects and meet deadlines.
• Technical Proficiency: Familiarity with process mapping and project management tools (e.g., Visio, MS Project, or other BPM software).
• Communication: Excellent verbal and written communication skills, with the ability to present findings and recommendations clearly to all levels of the organization.
• Problem Solving: Proactive in identifying problems and offering creative solutions.
• Interpersonal Skills: Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.

Key Competencies:

• Results-oriented, with a strong focus on achieving goals.
• Ability to work both independently and as part of a team.
• Adaptable to changing priorities and able to handle complex issues.
• Keen attention to detail and commitment to quality.