Customer Support Team Lead

Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 2000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.

As a Customer Support Team Lead, you will be responsible for leading and managing a team of customer support specialists to ensure exceptional customer service and satisfaction. You will oversee day-to-day operations, provide guidance and coaching to team members, and collaborate with other departments to improve processes and enhance the overall customer experience.

• Lead and manage a team of customer support specialists, providing guidance and coaching as needed.
• Jump in and assist colleagues with challenging tasks and escalations.
• Ensure the team meets or exceeds customer service goals
• Monitor and evaluate team performance, provide feedback for continuous improvement
• Collaborate with other departments to enhance the customer experience
• Identify areas for process improvement, streamline operations, and boost efficiency
• Conduct regular team meetings to communicate goals, objectives, and updates, fostering a positive team culture
• Participate in hiring and onboarding new team members
• Maintain accurate records and reports of customer support activities.

• Experience in leading a team
• Inspiring leadership that motivates teams to achieve goals
• Interested in the automotive industry would be a valuable asset
• Demonstrated ability to solve problems and make decisions
• Knowledge of customer service principles and best practices
• Hands-on learner who thrives in a dynamic environment
• Ability to handle high-pressure situations and effectively manage customer escalations
• A data-driven mindset, capable of analyzing customer support metrics
• Fluency in written and spoken English language.

• Learning budget for your personal and professional growth
• Top-notch hardware and software (MacOS or Windows to choose from)
• Flat organizational structure and a real opportunity to shape the “big picture”
• Close collaboration with talented, ambitious and cool colleagues
• Fully paid multisport card
• Flexible working hours with remote work opportunities
• B2B contract.