Overnight Community Specialist (Overnight Hotel Front Office)

As Dash Living continues to grow, we are enhancing our tenant experience across Hong Kong. Our Overnight Community Specialists serve as brand ambassadors, ensuring every guest and tenant enjoys a seamless, welcoming, and safe stay that reflects Dash Living’s values.

If you thrive in a fast-paced environment and enjoy creating meaningful guest experiences, we’d love to meet you.

Reception & Community Engagement

• Oversee daily operations and customer support for the assigned property or cluster
• Build strong tenant engagement and foster a positive community atmosphere
• Ensure customer satisfaction by handling escalations, urgent issues, and emergency cases
• Serve as the primary point of contact for guest inquiries, traffic flow, and reservations
• Coordinate with maintenance, housekeeping, and other community team members to resolve service-related matters
• Perform shift duties as required (including weekends)
• Support ad hoc tasks assigned by the direct manager



Security & Safety

• Monitor CCTV systems and conduct regular patrols of the premises
• Respond promptly to alarms, disturbances, and emergency situations
• Enforce company policies, safety protocols, and security procedures
• Maintain a safe and secure environment for all tenants and guests

• Minimum 1 year of experience in guest services, concierge, hospitality, or related fields
• Higher Diploma / Professional Certificate or above in any discipline
• Prior experience in reception, customer service, or security is an advantage
• Strong communication, interpersonal, and organizational skills
• Ability to stay alert, composed, and professional during overnight hours
• Basic knowledge of security systems and procedures is preferred
• Physically fit to conduct patrols when required
• Adaptable, proactive, and comfortable working in a fast-paced environment
• Passionate about customer service and community engagement
• Experience in boutique hotels, serviced accommodation, co-living, co-working, membership clubs, or start-up environments is a plus
• Security or first-aid certification is an advantage
• Good sense of humour is a plus—we love people who bring positive energy
• Proficiency in English and Cantonese; Mandarin is an advantage
• Fresh graduates are welcome

Work Hours:

• 10-hour shift
• 9:30 PM – 7:30 AM (includes 1-hour meal break)

• 5-Day Work Week – Enjoy work-life balance with a flexible schedule
• Competitive Salary – Rewarding compensation aligned with your experience
• Medical Insurance – Comprehensive coverage for your health and well-being
• Startup Impact – Leave your fingerprint on a fast-growing company
• Career Progression – Grow with us in a dynamic, evolving environment
• Learning Platform – A space to perform, learn, and thrive
• Fringe Benefits & Extra Leave – Because your time and happiness matter

Interested talents please send us your full resume with your current and expected salary.

Personal Information Collection Statement-Applicants’ personal information will be used for the recruitment and employment matters only; information will be kept in strict confidence; information of unsuccessful applicants will be shredded after recruitment process; subject to provisions under the Personal Data (Privacy) Ordinance, applicants have right to access and make corrections of their personal data.