Group Director Operations

WPP Unite Overview

There’s never been a more exciting time in marketing, as media and commerce continue to merge to drive meaningful consumer experiences. As one of the most innovative CPG companies in the world, Unilever, the maker of iconic brands such as Dove, Hellmann’s, TRESemmé, Degree and many others, is adapting to this rapidly changing landscape with the help of WPP and its unparalleled network of agencies. 

The newly-created unit, WPP Unite, will be the pioneering force at this intersection, led by two of WPP’s most dynamic agencies: GroupM and Barrows, operating as ONE end to end strategy, design, and execution powerhouse.

GroupM will bring their media thought-leadership and performance expertise, combined with the retail and commercial expertise of Barrows to deliver integrated, end-to-end programs for the entire Unilever portfolio of iconic, household brands. True to its name, the team operates with a unified vision, from initial strategy to final execution, leveraging our collective expertise in design, engineering, and media integration to craft world-class brand programming. 

WPP Unite, comprised of the best talent in the industry, will pioneer a truly integrated agency model and drive unprecedented growth for Unilever in the years to come.

Barrows

Barrows brings 40 years of expertise in retail design and marketing, and excels in leveraging insights and cutting-edge digital strategies to create engaging omni-channel experiences.



As a key part of WPP Unite, Barrows will  help shape the future of commerce marketing across renowned brand categories and retailers, and drive meaningful results for one of the world’s leading consumer goods companies.

Within the WPP Unite structure Barrows is seeking a dynamic Group Director Operations who is passionate about delivering operational excellence. The operations team plays a critical role in ensuring seamless execution of shopper marketing campaigns and studio operations. They are responsible for coordinating logistics, managing timelines, and optimizing workflows to ensure that shopper executions are delivered on time and within budget. This team collaborates closely with creative, strategy, and client services teams to align resources and streamline processes, enhancing the overall efficiency of project delivery. Additionally, they oversee studio operations, ensuring that all necessary tools and environments are in place for creative teams to thrive. The team not only supports the execution of effective marketing strategies but also fosters an environment conducive to innovation and collaboration.

In addition to bringing a killer attitude and energy, this individual must be able to:

• Oversee all operational functions, including Studio Ops, In-Store Ops, and the Delivery Management, ensuring seamless coordination and efficiency across departments.
• Lead strategic planning and execution for Studio and In-Store Operations, ensuring alignment with broader business goals and optimizing internal workflows to improve overall efficiency and project delivery.
• Manage the Delivery Management team responsible for core operational functions, including finance, HR, IT, and facilities, ensuring that all internal processes run smoothly and support the agency's objectives.
• Develop and implement operational strategies to drive process improvement, resource optimization, and financial performance across all operational teams.
• Collaborate closely with senior leadership, providing regular updates on operational performance, key metrics, and areas for optimization across Studio, In-Store, and Delivery functions.
• Ensure resource allocation is effectively managed across the agency, balancing team capacity, project demands, and financial objectives to maximize operational efficiency.
• Oversee the financial processes across operations, ensuring budgets are adhered to, financial targets are met, and cost-saving initiatives are identified and implemented.
• Foster a culture of collaboration, accountability, and innovation across all operational teams, encouraging continuous improvement and best practices.
• Lead and mentor a diverse team of managers and associates, providing guidance, career development, and performance management.
• Proactively identify and resolve operational challenges, ensuring that all teams are aligned on objectives, deadlines, and resources to deliver best-in-class results.

• 10+ years of experience in operations management, including leadership roles overseeing multiple operational functions such as studio operations, in-store operations, finance, HR, or IT within the creative environment.
• Proven track record of successfully managing large cross-functional teams and driving operational efficiency across diverse departments.
• Strong financial acumen with experience managing budgets, cost optimization, and financial reporting.
• Excellent leadership and communication skills, with the ability to influence and collaborate across all levels of the organization.
• Demonstrated experience in process improvement and resource optimization within a fast-paced agency or corporate environment.
• Bachelor’s degree in business, operations, or a related field; MBA or advanced degree preferred.
• Ability to work in the office 3 days a week.

The salary range for this role is $165,000 to $200,000*

*exact compensation will be determined based on individual experience

Benefits include:

• Unlimited PTO
• Medical, Dental, Vision (with an option for free medical care!)
• 401K with a % match
• Various maternity/paternity leave options
• Fully funded disability and life insurance options
• Headspace subscription
• Wellness Stipend
• and more....