Description
Eleving Consumer Finance is a dynamic and international FinTech company dedicated to empowering diverse communities worldwide. Our mission is to create access to innovative and sustainable financial solutions, driving upward social mobility.
We are at the forefront of financial inclusion, serving markets where traditional banking falls short. Our reach extends across 7 countries, encompassing the Balkan Europe region, including Moldova, North Macedonia, Albania, and the Southern Africa region, covering Namibia, Botswana, Zambia, and Lesotho.
In most of the markets we enter, cash economy conditions are prevalent, making our comprehensive online and offline customer service experiences a unique offering. With a presence spanning multiple continents, our international team of over 1000 dedicated professionals forms our greatest asset.
From more than 180+ branches, we offer a diverse array of flexible financial products, providing the means for individuals and communities to thrive, and we are constantly expanding our footprint.
Join our team, and be part of our mission to transform the financial landscape for the better.
We are searching energetic Regional Head of Debt Collection to join our team in HQ Latvia, with frequent business trips up to 40% of your work time to Southern Africa. This is a unique opportunity to blend your debt collection expertise with the culture, beauty and adventure that Southern Africa has to offer!
YOUR MISSION
Lead debt collections teams in four Southern African markets, driving optimal performance through strategic guidance, motivation, and the implementation of tailored collection strategies in diverse regulatory landscapes.
- Manage and lead debt collections teams providing guidance and motivation
- Implement and monitor comprehensive targets and KPI’s, making adjustments for continuous improvement
- Develop and execute tailored debt collection strategies aligning with each country's regulatory landscape in assigned region
- Oversee full debt recovery process, from early collections to legal action
- Analyse existing debt collections workflows, identifying opportunities for automation and increased efficiency
- On regular basis analyze delinquent accounts, identify trends, and propose measures (including changes in underwriting rules) to minimize defaults while maximizing recovery rates
- Ensure debt collections practices comply to all relevant laws and regulations
- Collaborate within cross-functional teams to streamline processes, mitigate risks, and enhance overall loan portfolio performance
- Foster a culture of continuous improvements and professionalism
- Ownership of regional debt collection budget