SENIOR ACCOUNT MANAGER

As Betby's Senior Account Manager, you will be the primary point of contact for major clients, serving as their trusted advisor for sportsbook platform matters. Your focus will be on driving the growth of client accounts through strategic management of promotions, legal and finance issues, and proactive guidance to ensure ongoing business success and compliance. This is a growth-focused role for candidates who thrive in B2B, fast-paced environments and want to make a significant impact on both client and company success.

• Main Client Contact: Build and maintain strong, long-lasting relationships, acting as clients’ primary liaison for operational, promotional, and commercial queries regarding the sportsbook platform.
• Promotion Strategy: Collaborate with clients to define, launch, and optimize promotional campaigns that drive engagement and betting volume, leveraging Betby’s tools and product features.
• Legal & Finance Collaboration: Coordinate with Betby’s Legal and Finance teams to resolve client issues, ensure contractual compliance, and support regulatory readiness for all campaigns and processes.
• Proactive Account Growth: Identify upsell/cross-sell opportunities, monitor competitive developments, and recommend strategies for maximized client profitability and retention.
• Client Advocacy: Represent client interests internally, ensuring all technical and non-technical needs are captured and prioritized for product development and support.
• Performance Analysis: Use data to monitor sportsbook performance, evaluate promotional ROI, and present actionable insights to clients and Betby senior management.
• Documentation & Process: Lead the creation and handover of detailed documentation to ensure clients have seamless onboarding and ongoing support. 
• Issue Escalation: Handle escalations promptly and professionally, including high-severity incidents, and lead resolution efforts across multiple teams.
• Industry Engagement: Attend industry events, conferences, and client meetings—to deepen relationships and stay ahead of market trends.
• Mentoring & Teamwork: Provide guidance and mentorship to junior account managers, supporting their development and strengthening team capabilities.
• Growth Opportunity: Demonstrate a proactive, self-driven attitude with eagerness for ongoing learning and career progression within Betby.

• 3+ years’ experience in B2B account management within the online gaming or sportsbook sector
• Proven expertise managing client promotions, financial contracts, and regulatory projects
• Exceptional communication, presentation, and negotiation skills (English fluency required)
• Strong analytical skills for performance reporting and opportunity identification
• Ability to prioritize and manage multiple accounts/projects in a demanding environment
• High level of organization, documentation, and process orientation
• Willingness to travel internationally, including industry events and client meetings
• Proactive, client-focused mindset with a passion for growing accounts and tackling challenges
• B2B account management experience is a big plus
• Experience with international sportsbook platforms or gaming providers is a very big plus
• Fluency in additional languages (especially Spanish, Portuguese) would be nice to have

Here's What We Offer:

• Comprehensive Health Insurance. Prioritizing your well-being with thorough health coverage
• 100% Paid Sick Leave. Rest easy knowing you're supported during unexpected health challenges
• Continuous Learning & Growth. Access extra education opportunities to keep your career advancing
• Generous Paid Time Off. Recharge with 24 paid vacation days, plus additional 6 days off to support you during any important family event or celebration
• Diverse & Dynamic Team Join a vibrant, international team passionate about excellence in product development
• Language Development Tailored language courses to help you excel in a multilingual work environment
• Exciting Corporate Events & Team-Building Embrace your adventurous side with fun team activities
• Top-Quality Equipment Boost productivity with the latest hardware for your role
• Welfare Program Feel secure with financial support available in critical situations
• Celebrating Milestones We honour life's big moments, from marriage to parenthood, with thoughtful gifts

• Engaging 30-minute call with a Recruiter: An exciting first connection to ensure perfect alignment of expectations from both sides
• In-depth 60-minute call with our Head of Account Management: Delve into your experience, address your queries, and unlock new insights
• Empowering 45-minute call with our HR Business Partner and CCO: Explore your goals, chart your professional growth, and envision an inspiring future together

As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.

With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.

Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!

Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork.

Driven by innovation and strong business practices, our achievements speak for themselves. Experience it first-hand, join us and be part of something extraordinary. Welcome to Betby!

#priority high

#level middle

#relocation no

#category commercial