SENIOR ACCOUNT MANAGER (AM300)

SHORT DESCRIPTION

We are the creative bunch skilled in technology, and all clients communicating intricacies slip out our reach. That’s why we are looking for an experienced Account Manager who will be responsible for identifying, establishing, and maintaining long-term customer relationships. If you have experience in the B2B betting/gambling industry, don’t think twice! We’re waiting for your application.

ABOUT BETBY

Welcome to the world of Betby, where excellence meets innovation in the Betting and IT industry. We proudly stand as an award-winning and rapidly expanding company, captivating the industry with our exceptional sports betting software platform. Esteemed by bookmakers worldwide, our bespoke solution boasts unrivaled risk management and comprehensive omni-support. With millions of players, hundreds of sports, and thousands of markets and outcomes, each bet unravels a captivating tale.

Our Team: Fueling Passion, Forging Success.

At Betby, we embody the spirit of sports passion, empowering our team with cutting-edge technologies and unwavering business acumen. Together, we push boundaries, setting new benchmarks in the industry.

Where Innovation Thrives: Our Global Presence.

With our main offices nestled in the vibrant locales of Latvia, Malta, Spain & Montenegro Betby offers not only a stimulating work environment but also exciting opportunities for long-term business trips and seamless relocation.

However, geographical boundaries need not hinder your journey to greatness. We extend our hiring reach across borders, ensuring that a fervent desire

to elevate your skills and a computer are the only prerequisites. Rest assured we provide all the necessary equipment to fuel your success.

Join Betby today and embrace a world of limitless possibilities, where your aspirations take flight, and your potential knows no bounds.

WHY JOIN OUR DREAM TEAM?

Join our extraordinary Betby family, where we are not just coworkers, but a tight-knit group of passionate professionals united by our unwavering dedication to crafting the most exceptional B2B betting products. Together, we form a bond built on support, trust, and whole-hearted fun!

Our mission? To revolutionize online gaming, making it effortlessly enjoyable for all. No mountain is too high for us to conquer; Betby fearlessly embraces every challenge that comes our way. We thrive on quick decision-making, agile technologies, stable business practices, and above all, the sheer joy of working as a team.

With a potent blend of boundless creativity, cutting-edge technologies, and an unyielding work ethic, we fearlessly march into the future with our heads held high. This isn’t mere small talk, our achievements speak volumes. Don’t just take our word for it, come and experience it for yourself!

The Betby team eagerly awaits your arrival. Join us today and become a part of something extraordinary. Welcome to Betby, where dreams become reality!

Betby family is waiting for you :)

RESPONSIBILITIES

Account management and client support for clients, acting as their key point of contact. Identify opportunities and monitor general development of competition;
Cooperate with Finance and Legal teams regarding clients’ issues and requests;
Manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients. Act as an internal advocate for the client;
Assure the confidence of your customers and build long term relationships;
Collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;
Monitor individual sites performance and ensure clients are optimizing our sportsbook on their sites;
Use data and reports to analyze activity;
Be able to travel to attend industry events and meeting existing clients;
Coordinate the involvement of company teams, including support, IT, Product and Management resources, in order to meet customers’ expectations;
Assist with high severity requests or issue escalations as needed;
Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization;
Create and maintain relevant documentation;
Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates.

REQUIREMENTS

4+ years’ of proven experience as an Account Manager or similar position in an online software company. Experience in online gaming companies is a must. Experience in B2B sportsbook is a big plus;
Strong technical and business orientation – Ability to read and understand information from various sources;
Exceptional verbal and written organizational, presentation, and communication skills in English. Fluency in Portuguese is a big plus;
Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problem;
Excellent customer service approach. High availability. Willing to work during non-standard working hours in order to ensure high level of client’s satisfaction;
To be a fast-learner, dynamic, highly motivated and stress-resistant team player.

PERKS AND BENEFITS

Join our dynamic product company and experience a recruiting process like no other one that is both timesaving and highly efficient.

Here is what we offer:

Comprehensive health insurance to ensure your well-being.
Enjoy the peace of mind with 100% paid sick leaves.
Fuel your professional growth with access to extra education opportunities.
Recharge and relax with a generous 24 working days of paid vacation and additional days off.
We've got your back if you’re ready to relocate and receive full support throughout the process.
Be part of a vibrant international team united by a shared passion for excellence in product development.
Enhance your language skills with language courses tailored to your needs.
Unleash your inner adventurer with fantastic corporate events and team buildings.
Experience optimal productivity and comfort with the best new hardware for your job.
Rest assured with our welfare program, providing financial support in critical situations.
Celebrate life’s milestones with gifts for significant events such as marriage, childbirth, and more.
Join us today and unlock a world of opportunities in a company that truly values its employees.

ABOUT BETBY