Operations Team Lead (Device Financing)

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Operational Management

• Supervise and guide Operations officers to ensure efficiency and adherence to SOPs.
• Monitor operational KPIs (Payment success rates, repairs turn-around time). o Ensure smooth coordination between sales, customer care, credit, and aftersales teams.

Aftersales & Quality control

• Manage customer complaints and aftersales processes (repairs, replacements, insurance claims).
• Ensure turnaround times meet service-level agreements (SLAs).
• Process Improvement o Identify bottlenecks in payment, aftersales workflows and implement solutions.
• Develop and update standard operating procedures (SOPs).

Reporting & Compliance

• Prepare weekly and monthly reports on key metrics (customer satisfaction, repair backlog , reverse logistics).
• Ensure compliance with data protection, and consumer rights regulations. 

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 4–6 years of operations experience, preferably in fintech, asset financing, or telco.
• Proven experience leading teams and managing cross-functional projects. • Strong analytical, problem-solving, and reporting skills.
• Familiarity with CRM/loan management systems and digital financial platforms.
• Excellent communication, leadership, and stakeholder management abilities

Feel Good

• Friendly and dynamic work environment.
• Opportunity of being absorbed as a permanent employee after six months based on performance.
• Support from a professional international team.
• Opportunity for personal development

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities