Product Analyst- ERP (Strictly internal hire only)

Company Background.

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Role Overview:

We’re looking for a detail-oriented and process-driven Junior Product Owner & Ticket Prioritization Analyst to support our product and IT teams. This role is ideal for someone early in their product or business analysis career who is passionate about improving systems, coordinating ticket workflows, and ensuring smooth delivery of IT features and fixes.

You’ll test newly released features, support local teams by turning smaller requests into actionable tickets, and help organize priorities in our Jira system.

Key Responsibilities:

Release Testing & Validation.

• Test newly released IT features and fixes before and after deployment.
• Document bugs, inconsistencies, or usability issues and follow up with the tech team to resolve them.
• Ensure tickets meet the acceptance criteria before closure.

Ticket Intake & Requirement Definition

• Serve as the first point of contact for smaller Jira requests from local teams.
• Clarify needs with requesters and translate them into basic, structured business requirements.
• Create and groom tickets that are ready for development.

Ticket Prioritization & Backlog Support

• Review incoming Jira tickets, suggest their business priority, and coordinate alignment with Product Owners.
• Flag urgent or high-impact tickets and escalate when necessary.
• Maintain backlog hygiene by closing outdated or duplicate issues.

Reporting & Jira Dashboards

• Build and update basic Jira dashboards and reports to track progress and status of key tickets.
• Share visual summaries of work done, blockers, and pending requests with relevant teams.

Qualifications:

• Diploma/Degree in Business Administration, or related field.
• Relevant minimum of two years Product analyst experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent Interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Confidence
• Internal candidates only.
• Decent understanding of mogo processes and systems,
• Strong communication skills.

Feel Good

• Friendly and dynamic work environment.
• Opportunity of being absorbed as a permanent employee after six months based on performance.
• Support from a professional international team.
• Opportunity for personal development

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities