Sales Support Officer (Device Financing)

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

• Manage a team of sales support officers to provide timely and effective assistance to the sales team
•  Coordinate the onboarding of new dealers, agents and promoters via registration and account creation in the Mogo systems (ERP & Partner Portal) 
•  Act as first line support for the dealers, agents and promoters to triage issues and escalate as required  
• Ensure accurate documentation and validation of dealer, agent & promoter data
• Standardize and document operational procedures for sales support functions.
•  Provide daily/weekly report on sales support team performance
• Train and onboard new sales support staff and field agents on company tools, processes, and service expectations
• Execute all other tasks assigned by line manager efficiently

• Diploma/Degree in a business course or related field
•  3+ years’ experience in sales support, field operations, or customer onboarding – preferably in a telecom, fintech, or device financing company
•  Strong team leadership and people management skills
•  Experience with Mogo ERP and Microsoft Excel/Google Sheets
•  Excellent organizational and communication skills
• Ability to work under pressure and manage multiple tasks in a fast-paced environment
• Strong communication and organizational skills
• Fluency in English and Swahili

Feel Good

• Friendly and dynamic work environment.
• Opportunity of being absorbed as a permanent employee after six months based on performance.
• Support from a professional international team.
• Opportunity for personal development

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities