Product Trainer – Smartphone Financing

Company Background.

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Key Responsibilities:

• Develop and deliver comprehensive training programs for new employees, focusing on Mogo’s products, loan processes, and CRM systems.
• Train agents and dealers on using Mogo’s mobile app and other relevant software, ensuring they can effectively engage with customers and manage loan applications.
• Create training materials, including presentations, manuals, and documentation.
• Evaluate the effectiveness of training programs and continuously improve based on feedback.
• Work closely with the Area Sales Manager and other leaders to identify training needs and adjust programs accordingly.
• Monitor employee performance and provide coaching to ensure proficiency in using Mogo's systems and processes.
• Assist in the development of onboarding processes for agents, dealers, and other team members.

Qualifications:

• Proven experience as a trainer or in a teaching role, preferably in sales or finance.
• Experience in training people on using apps or software is a must.
• Strong communication, presentation, and organizational skills.
• Ability to create effective training materials and courses.
• Familiarity with mobile apps and CRM systems used in device financing.
• Fluency in English and Swahili.

Feel Good

• Friendly and dynamic work environment.
• Opportunity of being absorbed as a permanent employee after six months based on performance.
• Support from a professional international team.
• Opportunity for personal development

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities