Logbook Dispatch Agents

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

• Handling logbook transfer task. (https://erp.mogo.ke/tasks/logbook-transfer)
• Calling the clients to transfer/discharge the logbooks and collect the logbooks at the branches.
• Submit retrieval request through the task, retrieve the logbooks from the store.
• Ensure all the transferred logbooks are dispatched to the branches for collections by the clients.
• Ensure all the dispatched logbooks are uploaded on the app by the branches and the respective clients are contacted to pick the logbooks.
• Ensure branches use the app to give away the logbooks and the clients accept the transfer process.
• Ensure all walk-in clients are served on time.
• Handle complaints for walk in customers related to logbooks and escalate to the relevant department if no solution.
• Retrieve the logbooks for walk-in customers.
• Ensure client’s sign the logbook collection form and accept transfer before handing over the logbook.  

• Diploma/Degree in Business Administration, or related field.
• Relevant experience.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.