Business Analyst- Debt Collection

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark. 

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee. 

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

We are looking for a Senior Business Analyst to drive data-informed decision-making, process optimization, and system enhancements within our Debt Collection operations.

This role sits at the intersection of business analysis, product ownership, and operational improvement, with a strong focus on translating business needs into practical, data-driven solutions. The successful candidate will work closely with stakeholders across Debt Collection to identify opportunities for automation, improve workflows, and deliver scalable solutions.

The role also incorporates elements of Product Ownership, including requirement definition, backlog support, and collaboration with development teams to ensure solutions meet business needs.

Key Responsibilities

• Engage business stakeholders to gather, document, and validate business requirements.
• Translate operational needs into clear user stories, use cases, and process flows.
• Facilitate discussions to identify pain points and opportunities for improvement.

• Analyze and redesign business processes to improve efficiency, scalability, and performance.
• Identify opportunities for automation and digitization of manual workflows.
• Develop SOPs, process documentation, and best practice guidelines.
• Support continuous improvement initiatives within Debt Collection operations (call center, field teams, case management).

• Work closely with HOD and Managers to define and refine product requirements.
• Support backlog prioritization and ensure alignment with business needs.
• Participate in Agile ceremonies (sprint planning, reviews, testing).
• Coordinate UAT, gather user feedback, and support rollout of new features and tools.
• Act as a bridge between business and technology teams to ensure effective solution delivery.

• Use data to identify trends, diagnose business issues, and recommend improvements.
• Design and maintain dashboards and reports to support operational performance.
• Respond to ad-hoc data requests and provide actionable insights.
• Monitor key operational KPIs and track the impact of implemented solutions.
• Identify and escalate data quality issues to relevant teams.

• Build and maintain low-code/no-code solutions (e.g., PowerApps, SharePoint tools, dashboards) to support business needs.
• Standardize data collection and reporting processes.
• Collaborate with developers on more complex solutions by providing clear requirements and validating outputs.

• Develop user documentation, guides, and training materials for new systems and processes.
• Conduct training sessions for business users to improve data literacy and tool adoption.
• Support change management and ensure successful adoption of new solutions.

• Proactively identify opportunities to improve existing systems, reports, and workflows.
• Conduct research and recommend innovative solutions to enhance operations.
• Challenge existing processes and contribute ideas to improve efficiency and performance.

• Bachelor’s degree in Business, IT, Data Analytics, Computer Science, or a related field.
• 4–6 years of experience in Business Analysis, Product Analysis, Operations Improvement, or similar roles.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience translating business requirements into functional specifications or user stories.
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and deliver in a dynamic environment.

• Experience in fintech, lending, debt collection, or financial services.
• Experience working on automation, workflow tools, or operational systems.
• Knowledge of BI tools (e.g., Power BI, Tableau) and low-code platforms.
• Experience with tools such as JIRA, Azure DevOps, or similar.

Work for an International Fintech Group

As part of Eleving Group, you will join a fast-growing international fintech operating across Europe, Africa, and Asia, serving hundreds of thousands of customers.

Global Exposure

• Opportunity to collaborate with international teams across multiple markets
• Exposure to best practices in fintech, lending, and digital operations
• Possibility to contribute to projects that scale beyond Kenya

Career Growth

• Strong focus on professional development and internal career mobility
• Opportunity to lead high-impact strategic initiatives
• Exposure to product, technology, and operational leadership

Dynamic Work Environment

• Work in a fast-paced fintech environment
• Your ideas can quickly turn into real operational improvements
• High level of ownership and autonomy

Competitive Package

• Performance-based incentives
• Opportunities for international collaboration and career growth within the group