Tenant Engagement Officer - Guildford/Kingston Upon Thames

We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer, working in partnership with Affinity Water. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles.

You’ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations.

If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.

This field based role will cover areas including Guildford and Kingston Upon Thames.

At Cenergist, we provide water efficiency solutions for the domestic, commercial, and agritech sectors. Our work in the UK involves partnering with leading water companies and local authorities to reduce residential water consumption, improving over 20,000 homes each year. Our patented ‘Control Flow’ water efficiency technology is widely used by our clients. Additionally, we manage water efficiency projects in Care Homes, Student Accommodation, Leisure Centres, and Hotels.

2024 is set to be a significant year for our Water team, with huge opportunities for growth and development. The team is thriving, making this the perfect time to be part of our journey helping to drive impact, add value, and shape the future of water efficiency.

• Salary £30,000 Per annum
• Mileage paid (45p per mile – Business car insurance must be obtained)
• Stationery and Uniform Provided
• 33 days annual leave (Including Bank Holidays)
• Company pension
• Cycle to work scheme.
• Life insurance
• Wellness programme

• Visit residential properties to speak with occupants about water efficiency upgrades.
• Carry out basic internal surveys (Home Water MOTs) – including meter readings, tap/shower flow checks, and suitability assessments.
• Book appointments for follow up installations with our plumbing team.
• Use a project specific CRM system to record findings, manage appointments, and update records accurately.
• Provide clear and friendly explanations about the service, benefits, and what to expect during the installation.
• Manage your own daily schedule and stock levels.
• Ensure that all customers receive relevant information leaflets and follow up documentation.
• Work collaboratively with the operations and plumbing teams to ensure a smooth handover.

Essential:

• At least 2 years of experience in a face-to-face customer service or field-based role.
• Strong communication skills with the ability to build rapport quickly.
• Self-motivated, organised, and able to manage your own diary.
• Full UK driving licence, access to your own vehicle, and business use insurance.
• Comfortable using tablets/phones for CRM updates and reporting.
• Willing to undergo a DBS check.

Desirable:

• Experience in canvassing, door-to-door outreach, or working in housing/lettings/property management.
• Prior knowledge of water efficiency or plumbing (not essential – training provided).

• Make an Impact: Help customers save water, reduce their bills, and protect the environment.
• Career Growth: With professional development opportunities, you’ll grow your skills and advance in a dynamic, innovative field.
• Supportive Culture: Work with a team that values collaboration, innovation, and passion.
• Be Part of Something Bigger: Play a key role in shaping a more sustainable future for everyone.