HEAD OF BUSINESS TOOLS

As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets.

With offices in Latvia, Malta, Spain, and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.

Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!

You will lead a service team responsible for the internal business systems and IT tools our company runs on - not a product for clients, but the tools our own teams rely on every day: engineering, operations, finance, support, HR. This means Jira, Confluence, Slack, Google Workspace, and a growing stack of other internal tools, along with the many integrations and automations connecting them, plus architectural oversight of how these systems interface with our ERP and with each other.

This is a hands-on technical leadership role. You will own the architecture of our internal IT landscape, eliminate functional duplication and tool sprawl, get into the details of implementation and step in on complex technical problems when needed, control the budget, and own vendor relationships. You will lead a team of developers and integration engineers, work closely with adjacent departments (HR, Finance, Security, Engineering), and directly shape how fast and effectively the company's internal processes run.

• Enterprise Architecture & Roadmap. Own the overall landscape of internal business tools (Jira, Confluence, Slack, Google Workspace, etc.), eliminate operational silos and functional duplication, and define the long-term automation roadmap. Understand the architecture of the ERP integration (built and maintained by a dedicated engineer) and ensure it stays aligned with the overall IT landscape
• Integrations & Automation. Design and oversee the construction of data pipelines and API integrations between internal systems. Turn manual operational processes (onboarding/offboarding, approvals, ticketing) into automated workflows
• Vendor & License Management. Manage relationships with SaaS vendors and integrators, audit software usage, optimize total cost of ownership (TCO), and oversee centralized licensing and procurement
• Business Partnership. Work with department heads (COO, CCO, HR, CPO) to identify process bottlenecks and roll out automated solutions that speed up internal operations
• Operations, SLA & Support. Build and run support processes for business applications, ensuring high availability (SLA/uptime) of critical internal systems. Manage L1-L3 support for business applications and employee equipment
• Security, Access & Compliance. Enforce RBAC, SSO, and 2FA across all business tools; oversee data governance, secure offboarding, and compliance with data security standards, in partnership with the security department. Administer accounts, groups, and service accounts, and control access at the business-application level
• AI Tooling & Governance. Own the company's AI tooling landscape (corporate assistants, developer tools): manage access and licensing, evaluate and roll out new tools, consolidate overlapping solutions, and ensure security and data governance around their use (preventing sensitive data leakage through AI tools)
• Team Management. Hire, develop, and lead developers, integration engineers, and system administrators

• 5+ years of experience in Enterprise IT, Business Systems, or BizTech, including 2+ years in a Team Lead or Head capacity
• Proven track record designing and maintaining SaaS/on-premise enterprise environments (CRM, HRM, Service Desk)
• Hands-on experience with API integrations (RESTful, webhooks) and data synchronization across disparate business systems
• Hands-on experience with modern IPAAS/automation platforms (Jira Automation, n8n) and low-code/no-code ecosystems
• Deep knowledge of identity and access management: SSO/SAML/OAuth 2.0, directory services (Okta, Google Workspace)
• Understanding of ERP integration architecture patterns - sufficient to meaningfully evaluate and guide the engineer responsible for that integration
• Experience managing IT vendors, negotiating contracts, and optimizing license costs
• Business analysis skills: ability to translate stakeholder requirements into technical specifications and architectural decisions

NICE TO HAVE

• Understanding of ITIL/ITSM practices, incident management, and SLAs
• Experience with specific ERP (SAP, Odoo, NetSuite) or CRM (HubSpot, Salesforce, Zoho) platforms
• Hands-on experience integrating AI/LLM tools (internal assistants, document-processing automation) into corporate workflows
• Certifications (ITIL, TOGAF, platform-specific certifications)
• Experience managing an IT budget and consolidating software during periods of rapid company growth or restructuring

• Comprehensive health insurance with coverage for your well-being
• Paid sick leave up to 10 days without medical certificate
• 20 days of paid vacation plus additional leave for important life events
• Learning and growth opportunities with support for professional development
• Language learning support for multilingual collaboration
• Modern hardware provided for your work
• International team environment across multiple countries
• Corporate events and team activities
• Welfare support program for critical situations
• Gifts and support for major life milestones

#head

#relocation yes

#category tech