Initial Accommodation Operations Manager (Ref: CRH133)

Job title: Initial Accommodation Operations Manager x2

Department: Operations

Reporting to:  Strategic Operations Lead (Hotels, ODA & Large Sites) 

Location: Remote, with travel to your region of responsibility as the business requires                 

Contract type: Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary: £60,000.00 per annum

Reporting to the Strategic Operations Lead, the Initial Accommodation (IA) Operations Manager is responsible for supporting the operational strategy for the business and has management responsibility for the IA Team Leaders.

The IA Operations has responsibility for the leadership and management of staff and key stakeholders, performance management via data interrogation, analysis and interpretation; risk management; briefing across the organisation; ensuring compliance against contractual and legislative requirements; and adherence against all company policies and procedures. The IA Operations Manager will be expected to achieve a high standard of service and customer satisfaction through providing effective leadership, coaching and motivation of a team and will have a strong understanding and demonstrable experience within contract management and operations, and extensive experience of people management. 



Procedures

• Responsibility for ensuring that all their team comply with and adhere to all company policies and processes, legislation, and contractual requirements and are managing their teams effectively.
• Responsibility for interrogating and managing performance, ensuring effective deployment of resources, and that all work processes are allocated and planned to assure against all contractual obligations and KPIs.
• Support the Strategic Operations Lead with management oversight of the IA Hotels and Self Run sites, with Line Management responsibility of the IA Team Leaders within this function.
• To support the Strategic Operations Lead to manage subcontractors’ performance and ensure CRH polices are being followed and the highest standard of delivery is being provided.
• The IA Operations Manager will be responsible for ensuring that the IA team strive to achieve a high standard of service and customer satisfaction, through effective leadership, to deliver against Key Performance Indicators.
• Responsible for the management oversight of Operational Standard Operating Procedures, ensuring that these are effective and are reviewed regularly.
• The IA Operations Manager will contribute to Business Continuity Plans and ensure they are created in line with the Operational Standard Operating Procedures.
• Oversight for performance management, working with the Strategic Operational Leads to promote new innovative ways of working.
• Ensure that a system of quality assurance and compliance checks across all areas of responsibility.
• Utilise commercial awareness and understanding of wider business priorities to drive performance and productivity within your team.
• Maintain performance oversight through regular interrogation of data; and early analysis and briefing, as risks present.
• Demonstrate effective leadership of all team members, by:
• Implementing systems of assurance and due diligence to maintain compliance and the standards of their property portfolio and support the accommodated Service Users.
• Adhering to and applying all HR policies (including one to ones, performance management, coaching.
• Regularly reviewing and maintaining the awareness of team capability to ensure training and development is provided to support the requirements of the contract; and overarching commercial requirements.
• Supporting the Strategic Operations Lead produce high quality, well written and accurate, high-level briefing papers and reports for the Director to utilise in preparation for responses to key stakeholders (Board, Home Office); including review and recommendations, based on clear, considered and costed business implications and proposals.
• Management of risk measurement process, oversight and mitigation through a process of local (Regional) risk register.
• Ensuring awareness of litigation in your area of responsibility; and contribution as necessary.
• Develop individual performance through monthly one-to-one reviews, PDP’s and regular appraisals.

Connect and Collaborate

• Develop relationships Stakeholders to address concerns at the earliest opportunity.
• Clearly and effectively communicate with team members and key stakeholders.

Responsive

• Actively ensure political awareness relating to issues which may impact business operations.
• written and verbal communications (i.e., emails/messages/calls) ensure a system of briefing and dissemination to the team.
• Communicating and liaising with stakeholders, local authority staff and sub-contractors, including the Police, NHS, involved charities and Environmental Health, at an appropriate level.
• Identifying and resolving problems and issues that arise during the course of day-to-day operations.
• Ensuring resources are effectively deployed to meet business requirements.

Talented

• Modelling of professional behaviours as a leader; and in line with organisational and cultural expectations.
• Possessing some strategic business understanding, which, positioned with commercial understanding to enable an agile review of value for money to make proactive business proposals for consideration by the Board (financial understanding and planning).
• Confident understanding and proactive contribution to wider business delivery and joint working with colleagues in other parts of the business and key stakeholders.
• Achieving your own Key Performance Objectives, and actively supporting your team to meet departmental objectives to fulfil the requirements of the Home Office contract; and wider business requirements.
• Undertaking all core learning and development programmes as required and seeking opportunities to develop skills.

Trusted

• Represent the Strategic Operations Lead, when required.
• Supporting the broader operations function through alignment and collaboration with peers.
• Ensuring that your presentation is commensurate with the Operations function and professional at all times.

Agile and Diverse

• Working remotely, you may be required to travel at times therefore a valid UK driver’s licence is essential and flexibility to travel when needed.
• Flexible approach to deal with short notice changes to requirements adaption of style and priorities to meet deadlines.
• To attend IA sites producing and tracking improvement plans and share best practice across the regions.
• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other company projects or departments.

Professional

• Demonstrate awareness and adherence to CRH Policies and Procedures at all times.
• Provide clear and concise leadership and direction.
• Maintain a good understanding of the Statement of Requirements and the wider contract. 

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

*Successful applicants will require Counter Terrorism Clearance (CTC)*

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.