Operational Governance Administrator (Ref:CRH096)

Job title:  Operational Governance Administrator x3

Department: Operations

Reporting to:  Operational Governance Manager

Location: Home Based

Contract type: Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary: £26,000.00 - £33,800.00 per annum

The Operational Governance Administrator provides administrative support to the Senior Operations Team, working to the Operational Governance Manager, providing assurance around systems and reporting and analysing data and trends.

The Operational Governance Administrator supports the operational management team in striving to achieve a high standard of service delivery and customer satisfaction, delivering consistently against Key Performance Indicators (KPI’s).



This is a home-based role.

Procedures

• Ensure that all room measurements for Dispersal Accommodation, are recorded on the system analyse the report weekly to identify any gaps.
• Ensure that operational Standard Operating Procedures are reviewed in line with required timescales.
• Compile the overstayer report weekly and disseminate information to the Strategic Operational Leads for action.
• Monitor voids weekly and disseminate to Strategic Operational Leads for action and oversight.
• Ensure that Safeguarding information for dispersals is transferred to CCMS from IA Trans and is readily available for Housing Officers prior to the dispersal taking place.
• Ensure that Home Office enquiries, and all other stakeholder enquiries, are recorded and responded to on time with a clear record maintained.
• Run property inspection report and welfare check report weekly, analyse and disseminate to Strategic Operational Leads, with a progress overview, for action and oversight.
• Manage the meeting diary and retain meeting minutes and Terms of Reference documents, for the operational team.
• Run the absentee report weekly to ensure that Housing Officers have completed a return visit within 7 days.
• Track performance against Key Performance Indicators, including defects, welfare checks, dispersals and property inspections, analysing the dashboard and creating a performance delivery document to be presented to the Director of Operations weekly.
• Run the property report weekly and transfer to a property oversight document, disseminating to the Strategic Operational Leads, identifying any increases and decreases within the regions. Analyse the pipeline documents and identify new properties coming on board, to ensure that Strategic Operational Leads are briefed and able to manage recruitment processes in line with this.
• Complete daily returns for Initial Accommodation Cardiff.
• Complete all other administrative task for the wider operations function, as requested.
• Liaise with internal and external stakeholders and ensure required tasks are completed correctly.
• Additional oversight of the Service Centre mailbox daily.
• Ensure that CCMS, IA Trans and Athens are kept up to date, as required within your areas of responsibility.

 Connect and Collaborate

• Work closely with your Line Manager and team members.
• Collaborate with others, attending meetings as required and recording minutes where required.
• Supporting team members and provide on-the-job training.
• Provide cover for other staff as agreed by Line Manager.

 Responsive

• Keep up to date with all written and verbal communications (i.e. emails/messages/calls)
• Ensure all records are maintained and kept up to date according to company policies and procedures
• Communicate with external suppliers and customers as required.
• Be responsive to external and internal communications.
• To ensure internal audit and compliance criteria are met and that all activities conform to agreed company systems, policies and procedures.
• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company projects or departments.

Talented

• Monitor own work levels, progress and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan.

 Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

•  Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project

Professional

 Maintain a good understanding of the legislation of the contract 

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

*Successful applicants will require Counter Terrorism Clearance (CTC)*

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.