UASC and Care Leaver Property Management Compliance Officer -Kent (Ref: CRH111)

Job title: UASC and Care Leaver Property Management Compliance Officer

Department: KCC

Reporting to: UASC and Care Leaver Property Management Compliance Service Manager

Location: Kent

Contract type: Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary: £25,500.00 - £32,000.00 per annum

Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, assisting in the monitoring and delivery of a comprehensive, professional, and dynamic internal audit service to the KCC contract and any other future UASC and Care Leaver contracts. Individually complete internal audits of selected areas of the business and report to Head of UASC and Care Leaver Contracts.

Procedures

• Planning and prioritising your diary to ensure property quality assurance visits are completed alongside property inspections and audits. Results to be fed back to the UASC and Care Leaver Property Management Compliance Service Manager. Managing time effectively to meet business demands, in conjunction with a team of Housing Officers located and operating across the Kent area to ensure effective productivity of the team.
• Offering guidance and support to the team of Housing Officers to maintain the standards of their property portfolio and support the accommodated young people.
• Meeting both your own Key Performance Objectives and actively supporting the team to meet their objectives and meet the requirements of the KCC contract(s).
• Provide cover for staff absences.
• To liaise with social services and other professionals in terms of specific and general service delivery, support, accommodation etc, and to respond to any complaints/issues they have in a timely manner.
• Planning and managing personal business objectives in line with the contract specification and standards set out in the KCC contract.
• To be responsible for people management, relating to sickness, absence, capabilities and discipline.
• Pursuing personal development of skills and knowledge necessary for the effective performance of the role.
• Individually performing internal audits as assigned as part of compliance with the contract KPIs.
• Internal audit planning, scoping, fieldwork and contract compliance reporting.
• Attending meetings with KCC and CRH management to validate audit findings, and in partnership with the business developing pragmatic and commercial audit recommendations that will mitigate the identified risks.
• Communicating the findings from internal audits confidently and articulately to the business.
• Providing support to the Property Services department in relation to compliance matters.
• Dealing with data processing, service contract administration, supporting with the collation and presentation of KPI's.
• Planning and scheduling property standard assessments.
• Scheduling post-inspections and pre inspections of properties for planned and emergency dispersals; liaising with contractors to provide essential updates; identifying and escalating obstructions to progress; archiving records and updating systems.
• Undertaking Risk Assessments of properties.
• Raising and monitoring property defects in line with expected company standards.
• Manage project development from initiation to closure.
• Be accountable for project results.
• Effectively manage project scope by ensuring any changes to scope are documented and approved by the UASC and Care Leaver Property Management Compliance Service Manager.
• Track and report on project milestones and provide status reports to UASC and Care Leaver Property Management Compliance Service Manager.
• Clearly communicate expectations to team members and stakeholders.
• Work with specialist in house software and Microsoft packages.
• Report on the outcome of inspections.
• Plan and prioritise property inspections and audits.
• Maintain professional communication with internal and external stakeholders.

 Connect and Collaborate

• Work closely with your line manager and team members.
• Collaborate with others, attending meetings as required.
• Supporting team members and provide on-the-job training.
• Provide cover for other staff as agreed by line manager.

 Responsive

• Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
• Ensure all records are maintained and kept up to date according to company policies and procedures.

 Talented

• Previous housing experience/knowledge at supervisory or management level.
• Must have previous people management experience and used to working with a challenging tenant group.
• Must have proven experience in Quality Assurance within the construction or housing industry and an in-depth understanding of quality control procedures and relevant legal standards.
• Strong communication skills, in particular the ability to influence, persuade and negotiate at all levels.
• Previous planning and project management experience.
• Excellent knowledge of Quality Assurance standards and processes.
• Excellent relationship building skills.
• Can work well under pressure.
• Must be able to travel across a large geographical portfolio on a daily/weekly basis.
• Membership of the Chartered Quality Institute (CQI) or similar Quality professional body preferred.
• Internal Quality Assurance (IQA) qualification preferred.
• A full UK driving licence and use of own vehicle. The role involves working from home with daily travel involved to provide direct support to the K.C.C. Team.
• Monitor own work levels, progress and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan.

 Trusted

•  All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

 Agile and Diverse

•  Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.

 Professional

• Maintain a good understanding of the legislation of the contract.
• You will be required to make sure the service is in line with OFSTED Government guidance, to ensure compliance with the Supported Accommodation Regulations 2023 and that the necessary changes are made to achieve the minimum standards required.

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

*Successful applicants will require Counter Terrorism Clearance (CTC)*

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.